88gravity - Digital Marketing Agency
Website:
88gravity.com
Company:
https://www.linkedin.com/company/88gravityofficial
Seniority: Mid-Senior level
Industries: Advertising Services
Job details:
Job Title: Product Lead – CRM & MarTech Platforms
Reports To: Head of Department
Location: Gurgaon (on-site)
Type: Full-time
Role Summary
We're hiring a technical product owner to lead HubSpot and CRM/AI platform implementations across client accounts - from architecture and integration through rollout and adoption. This is a hybrid product + technical + client-facing role: you'll own the "what and how" of platform builds, and be the client's trusted technical point of contact.
Key Responsibilities
· Own end-to-end HubSpot implementation, configuration, and integrations (workflows, APIs, third-party connectors) across client accounts
· Evaluate, recommend, and lead implementation of other CRM/MarTech platforms (Salesforce, Zoho, Bullhorn, etc.) based on client needs
· Drive research and rollout of AI tools/agents into client marketing, sales, or operations workflows
· Act as the primary technical point of contact for clients - translate business requirements into platform architecture and delivery plans
· Own strategy: vendor evaluation, build-vs-buy calls, staying ahead of the CRM/MarTech/AI landscape
· Manage execution end-to-end: scoping, implementation, QA, documentation, training/handover
· Partner with delivery and marketing teams to align platform work with campaign and account goals
· Report platform status, risks, and roadmap directly to the HOD
KPIs
· On-time delivery rate for platform implementations/go-lives
· Number of successful CRM/AI platform rollouts per quarter
· Client satisfaction/retention score on technical engagements
· % reduction in manual processes via automation
· Post-launch integration uptime / error rate
· Retainer or project revenue influenced by platform-led work
· Average time-to-resolution on client-reported platform issues
Must-Have
· 2-4 years hands-on HubSpot experience (Marketing/Sales/Ops Hub, workflows, API integrations)
· HubSpot certifications strongly preferred
· Experience integrating CRM with third-party tools (Zapier/Make, APIs; ATS/recruiting stacks a plus)
· Prior agency or client-facing technical/product role
· Strong communication skills - comfortable leading client calls solo.
· Ability to translate business asks into technical specs and back.
Good to Have
· Exposure to Salesforce, Zoho, or Bullhorn
· Experience deploying AI tools into marketing/sales workflows
· Familiarity with broader martech stack (automation, CDPs, analytics.
Click on Apply to know more.
