ASV Polkis
Website:
instagram.com
Company:
https://www.linkedin.com/company/asvpolkis
Seniority: Mid-Senior level
Industries: Retail Luxury Goods and Jewelry
Job details:
Company Description
ASV Polkis is a fine jewellery brand that combines international-quality craftsmanship with deep Indian cultural roots. The brand specializes in luxury jewellery featuring colored gemstones and polkis, produced through an in-house design studio and skilled artisans. Each piece reflects a blend of royal heritage and contemporary aesthetics, inspired by the art and traditions of India. ASV Polkis is committed to promoting “Made in India” jewels and creating rare, bespoke collections for a discerning clientele. The company focuses on responsible luxury that supports community, craft, and the enduring appeal of heritage jewellery.
Role Description
We are looking for a Client & Operations Executive to manage day-to-day client coordination, order processing, billing and delivery follow-ups, and payment coordination. The role requires strong communication, attention to detail, and regular coordination with clients and the Accounts team to ensure smooth and timely operations.
Key Responsibilities
- Assist in client meetings and support order placements whenever required.
- Coordinate with clients regarding order status, updates, and delivery schedules.
- Coordinate billing and delivery processes with the relevant internal teams.
- Follow up with clients/parties regarding outstanding payments based on the closing balance sheet received every Tuesday and Friday.
- Maintain an accurate Excel record of all payment-related calls, follow-ups, and remarks made during the day.
- Handle client queries, concerns, and day-to-day coordination in a professional manner.
- Maintain regular coordination with the Accounts Department regarding billing, outstanding balances, payment status, and related matters.
- Ensure timely follow-ups and effective communication between clients and internal departments.
- Maintain accurate records and provide updates on pending orders, payments, and client-related matters.
Qualifications
- Minimum undergraduate degree or equivalent professional experience in business, retail management, hospitality, or a related field.
- Strong communication and client-handling skills.
- Good coordination and follow-up abilities.
- Proficiency in MS Excel and basic documentation.
- Strong attention to detail and record-keeping.
- Ability to coordinate with multiple departments.
- Ability to work independently and manage daily follow-ups efficiently.
- Strong organizational and time management skills, with the ability to manage multiple client requests and operational tasks simultaneously.
- Comfort working on-site in Karol Bagh and collaborating closely with design, production, and showroom teams.
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