Nerige Story
Website:
nerigestory.com
Job details:
At Nerige Story we work closely with India's artisans digging deep into India's artisanal heritage with a goal to reimagine and present traditional clothing in a way that is completely refreshing and unique. We are a young E-commerce business and we are looking for a Ecommerce operation executivet to manage all our sales, support & operations across various platforms including brand website, social media & Whatsapp. This is an excellent opportunity to be part of a company that is on a rapid growth trajectory. The role will report directly to the co-founders.
Responsibilities
- Respond to all incoming enquiries on Social Media and other chat based business platforms such as Whatsapp
- Respond to all incoming voice based sales & support enquiries
- Have a sales mindset- approach each customer conversation with the intent to close
- Ensure all customer support and service requests are addressed in a timely manner
- Respond via email for all customer exchange & return requests
- Use shipping aggregrator platform to ship & dispatch orders
- Ensure dispatch scehdules are adhered to strictly
- Coordinate with the dispatch team to ensure smooth and time dispatch
- Manage all escalations for exchanges/ returns
- Upload products on the website during new collection launches
Qualifications
- Minimum of 1-2 years relevant experience
- Self motivated and an inclination to work independently
- Prior experience in customer support/ chat support
- Fluency in Microsoft Office suite ( Excel, Word, PowerPoint, etc.)
- Bachelors Degree
Remuneration
As per Industry standards.
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