Rancho Labs
Website:
rancholabs.com
Company:
https://www.linkedin.com/company/rancho-labs
Seniority: Mid-Senior level
Industries: E-Learning Providers
Job details:
Center Head – Rancho Labs
About Rancho Labs
Rancho Labs is an innovation-driven organization focused on delivering cutting-edge solutions in
technology, education, and product development. We collaborate with institutions, enterprises, and
partners to build impactful and scalable solutions.
Position Overview:
The Center Head will be responsible for ensuring smooth day-to-day operations at the center while
maintaining strong relationships with parents, students, and internal teams. This role requires a
proactive and empathetic leader who can handle both administrative and customer-facing
responsibilities — ensuring excellent on-ground execution, high parent satisfaction, and consistent
student retention and conversions.
Key Roles & Responsibilities
1. Cross-Team Collaboration
· Coordinate effectively with multiple departments including Sales, Operations, Procurement, and
Academics to ensure seamless execution of all center activities.
· Facilitate timely communication between teams to resolve issues and support smooth functioning.
2. Parent Communication & Relationship Management
· Build and maintain positive relationships with parents through regular and transparent
communicationShare class updates, schedules, and important announcements in the respective parent WhatsApp groups.
· Act as the primary point of contact for parents, addressing their queries and feedback in a professional and empathetic manner.
3. Center Operations Management
· Conduct regular checks to ensure that the center is well-maintained and fully equipped for all classes and activities.
· Ensure all essential materials, kits, and components required for project work are available and in good condition.
· Coordinate with the procurement team for timely replenishment or replacement of components and kits.
4. Lead Handling, Walk-ins & Conversions
· Attend to every lead visiting the center for trial classes or walk-ins with warmth and professionalism.
· Clearly explain the course structure, modules, learning outcomes, and fee details to parents and students.
· Guide them through the registration process and ensure timely follow-up for conversions.
· Collaborate with the sales team to track and update the lead status and ensure targets are achieved.
5. Class Management & Coordination
· Ensure that all classes run smoothly as per the schedule.
· Maintain updated records of instructors, student batches, and attendance.
· Ensure that students bring their kits for every class.
6. Student Retention & Experience
· Oversee the student retention process by tracking engagement and feedback.
· Identify and implement innovative strategies to enhance student satisfaction and retention rates.
· Gather regular feedback from parents and students to identify areas for improvement and ensure continuous enhancement of services.
7. Reporting & Accountability
· Maintain all necessary documentation and reports related to student progress, instructor performance, and operational updates.
· Share timely updates with management regarding center performance, parent satisfaction, and operational needs.
Key Skills & Attributes
· Excellent communication and interpersonal skills
· Strong leadership and team coordination abilities
· Customer-centric mindset with persuasive communication skills
· Detail-oriented with good organizational skills
· Problem-solving mindset and proactive approach
· Ability to handle parent interactions with empathy, confidence and professionalism
Salary Bracket - 5-6 LPA
Click on Apply to know more.