KTC (INDIA) LIMITED
Website:
ktcindia.com
Job details:
Company Description KTC (India) Limited, founded in 1943 as a Tourist Transport Operator, is a well-established leader in luxury car and coach travel in India. The company has historically operated one of the largest fleets of imported luxury vehicles in the country and is recognized for setting high standards in travel services. KTC (India) Limited has received multiple National Tourism Awards from the Ministry of Tourism, Government of India, reflecting its consistent service excellence. In 2000, the company expanded into outbound travel with its ‘KTC Grand Tours’ division. Today, KTC (India) Limited operates specialized business units to deliver focused, high-quality travel and tourism experiences.
Role Description The Training Manager will be responsible for planning, delivering, and evaluating training programs for staff and chauffeurs in alignment with company service standards and safety protocols. This full-time, on-site role is based in New Delhi and involves conducting classroom and on-the-road training sessions, including customer service, grooming, behavior, safety, and operational procedures for chauffeurs and relevant staff. The role includes assessing training needs, designing materials and modules, scheduling sessions, and maintaining records of attendance, performance, and certification. The Training Manager will collaborate closely with operations, HR, and quality assurance teams to ensure consistency in service delivery and regulatory compliance. Ongoing responsibilities include coaching, performance feedback, refresher trainings, and introducing best practices in travel, transport, and tourism operations.
Qualifications
- Candidates should possess strong Training & Development and Training skills, including program design, facilitation, and evaluation.
- Candidates should possess effective Supervisory Skills, with the ability to guide, monitor, and support chauffeurs and staff.
- Candidates should possess excellent Communication skills for delivering clear instructions and engaging training sessions.
- Candidates should possess solid Customer Service skills and an understanding of hospitality standards in travel and tourism.
- Experience in transport, car rental, travel, or hospitality industries is highly beneficial.
- Demonstrated ability to manage schedules, documentation, and compliance with safety and regulatory requirements.
- Bachelor’s degree in a relevant field (e.g., Hospitality, Travel & Tourism, Business, HR) or equivalent practical experience.
- Proficiency in using basic office and presentation tools for training materials and reporting.
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