RAC IT Solutions
Website:
racwg.com
Job details:
Department: Operations / Training
Reporting To: Operations Manager
Role Summary
We are looking for a dynamic Trainer & Team Lead who can effectively train, mentor, and lead customer support teams while driving performance improvement. The ideal candidate should have hands-on experience in process training, interview management, team leadership, performance analysis, and preparing teams to achieve operational excellence.
Key Responsibilities
Conduct induction, process, product, and refresher training for new and existing employees.
Lead, coach, and mentor customer support teams to achieve performance targets.
Prepare and deliver training content, presentations, and learning materials.
Conduct interviews and assess candidates for BPO/customer support roles.
Analyze team performance and identify training needs.
Review and monitor lead quality, team performance, and overall operational performance.
Prepare Performance Improvement Plans (PIPs) for underperforming employees.
Conduct regular feedback sessions, coaching, and one-on-one reviews.
Track and maintain training records, performance reports, and team dashboards.
Coordinate with Operations and HR teams for onboarding, training schedules, and employee development initiatives.
Ensure process compliance, SOP adherence, and continuous improvement initiatives.
Contact
Bhumika Raikar
9136485074
careers@racwg.com
Co. website
https://www.racwg.com/
Click on Apply to know more.