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Company Description Dude Finance India is a growing financial services organization based in jalandhar, punjab, India. The company serves local customers with accessible finance-related offerings and aims to build long-term relationships through reliable service. Dude Finance India focuses on supporting individuals and businesses with practical financial solutions. Team members work in a dynamic environment with opportunities to learn about consumer finance and customer service. The company values professionalism, integrity, and clear communication in every interaction.
Role Description This is a full-time, on-site Telecaller role based in Bhilai. The Telecaller will handle outgoing and incoming calls to inform potential and existing customers about financial products and services, clarify queries, and support the sales process. Daily responsibilities include maintaining call logs, updating customer records, following scripts and compliance guidelines, and escalating complex issues to senior team members when needed. The role also involves coordinating with the sales and operations teams, meeting call and conversion targets, and providing a courteous, professional experience on every call. Telecallers are expected to work from the office, adhere to assigned shifts, and participate in periodic training sessions.
Qualifications
- Strong communication skills, including clear spoken English or local languages, active listening, and professional telephone etiquette.
- Customer service abilities, such as handling objections, resolving basic issues, and maintaining a positive, patient attitude.
- Basic computer literacy, including using call management or CRM tools and updating customer information accurately.
- Sales and persuasion skills, with the capacity to explain financial products, address concerns, and encourage customer engagement.
- Time management and organizational skills to manage call volumes, follow up promptly, and meet daily and weekly targets.
- Minimum educational qualification of high school diploma; a graduate degree in any discipline is an advantage.
- Prior experience in telecalling, call centers, or financial services is preferred but not mandatory.
- Ability to work on-site in Bhilai, adapt to team workflows, and follow company policies and compliance standards.
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