Role Description The Ecommerce Manager is a full-time, on-site role based in Mumbai, responsible for overseeing and growing StoryMirror’s online book and merchandise sales channels. This role involves managing the company’s e-commerce platform and integrations with third-party marketplaces, ensuring product listings, pricing, promotions, and inventory data are accurate and optimized. The Ecommerce Manager will monitor sales performance, analyze customer behavior, and implement strategies to increase conversion rates, average order value, and customer retention. Daily activities include coordinating with marketing, content, and operations teams, planning digital campaigns, optimizing user experience on the shop portal, and ensuring timely order fulfillment and customer support. The role also requires identifying new partnership opportunities, driving catalog expansion, and maintaining alignment with StoryMirror’s brand and creative vision.
Qualifications
- Candidates should possess strong Analytical Skills to interpret sales data, customer behavior, and campaign performance, and to make data-driven decisions.
- Candidates should possess effective Communication skills for collaborating across teams, coordinating with external partners, and delivering clear updates and reports.
- Candidates should possess Sales-related skills to drive revenue growth, understand online selling strategies, and support upselling and cross-selling initiatives.
- Candidates should possess E-Commerce skills, including experience with online marketplaces, catalog management, order processing, and platform analytics.
- Candidates should possess Marketing skills to plan and execute digital campaigns, manage promotions, and optimize customer acquisition and retention.
- Relevant experience in managing e-commerce operations for consumer-facing products, preferably in publishing, media, or creative industries, is beneficial.
- A bachelor’s degree in Business, Marketing, Communications, or a related field is preferred, along with proficiency in basic analytics tools and MS Excel.
- Ability to work in a fast-paced startup environment, strong attention to detail, and a genuine interest in literature, content, or creative communities are advantageous.
Location
- Vikhroli, Mumbai, India. Candidates looking for work from home, please don't apply
Experience Required
- 1-3 years of experience in managing ads through Amazon, flipkart etc