Cosmos Sports World LLP
Website:
cosmossports.in
Job details:
Key Responsibilities:
1. Operational Excellence & Compliance
Ensure effective implementation of daily operations including staff scheduling, opening/closing procedures, cash handling, and floor supervision.
Maintain compliance with internal processes by regularly conducting and passing Go Audits and ensuring operational readiness.
Manage cash handling procedures, reconcile daily sales, and ensure accuracy in cash transactions.
2. Sales & Profitability Management
Drive sales performance to achieve and exceed Turnover, ABV (Average Bill Value), and Margin targets.
Monitor key sales KPIs and take proactive measures to improve Conversion Rate, Average Basket Value, and Average Selling Price (ASP).
Track and report Service Revenue (e.g., personalization, warranty packages, after-sales services), ensuring consistent upselling and value-added service performance.
3. Customer Service & Satisfaction
Lead the store team to deliver a best-in-class customer experience and resolve issues promptly and professionally.
Maintain and improve CSAT (Customer Satisfaction) scores for both product and service experiences.
Implement service best practices and coach the team to drive service excellence, especially during peak periods.
4. Team Leadership & Performance
Lead and inspire store staff, promoting a culture of teamwork, accountability, and high performance.
Provide regular coaching, performance reviews, and training to enhance individual and team capabilities.
Organize daily briefings and weekly meetings to review KPIs, action plans, and store priorities.
5. Inventory & Stock Management
Supervise accurate quarterly inventory counts, stock reconciliations, and ensure adherence to stock policies.
Maintain low shrinkage levels through effective inventory controls, loss prevention strategies, and team training.
Monitor Stock Rotation Ratio to ensure timely movement of stock, reduce aging inventory, and optimize space.
Coordinate with the inventory team to ensure on-time replenishment and strategic visual merchandising.
6. Visual Merchandising & Store Presentation
Ensure all store displays, signage, and promotional setups follow brand guidelines and enhance customer engagement.
Rotate stock regularly based on sales trends and promotional periods.
6. Reporting & Strategic Analysis
Generate and analyse regular reports covering:
o Go Audit Scores
o Shrinkage %
o Inventory Reports / Quarter
o Stock Rotation Ratio
o Cash Variance Reports
o CSAT (Service & Product)
o Service Revenue Trends
o Sales KPIs (Turnover, ABV, Margin %)
Use data to make informed decisions and lead continuous improvement in store operations and customer engagement.
7. Community Engagement & Brand Representation
Support community outreach initiatives including partnerships with schools, sports academies, and local events.
Build brand presence through local affiliations and promotional programs.
Click on Apply to know more.