Medcity Kottayam
Website:
medcityinternationalacademy.com
Job details:
Company Description Medcity International Academy (MIA) is a premier training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. The academy is recognized nationally for its expertise in English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA offers specialized preparatory programs for leading language tests such as IELTS, OET, TOEFL, PTE, Duolingo English Test, and CELPIP, as well as key nursing and healthcare assessments including NCLEX-RN, Prometric, CBT (UK), DHA, HAAD, MOH, BLS, and ACLS. Supported by a network of experienced, globally certified trainers, MIA combines evidence-based teaching methods, digital tools, and personalized coaching for both online and classroom learners. Its mission is to expand global opportunities for students and professionals across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through high-impact education and strategic training.
Role Description The Operations Manager Study Abroad role is a full-time, on-site position based at the Kochi center. The Operations Manager will oversee the day-to-day functioning of the Study Abroad division, including managing counseling workflows, coordinating application and admission processes, and ensuring timely communication with students, parents, and international partners. Responsibilities include supervising staff, setting operational priorities, monitoring performance metrics, and implementing process improvements to enhance service quality and efficiency. The role involves coordinating marketing and outreach activities related to overseas education, maintaining accurate records and documentation, and ensuring compliance with institutional policies and regulatory requirements. The Operations Manager will also collaborate with academic and training teams to align study abroad services with student goals, while providing regular reporting and support to senior leadership.
Qualifications
- Candidates should possess strong operations and administration skills, including workflow management, process optimization, and attention to detail.
- Candidates should possess leadership and people management skills, with experience in team supervision, performance monitoring, and staff development.
- Candidates should possess excellent communication and interpersonal skills, including proficiency in English, stakeholder management, and student counseling abilities.
- Candidates should possess planning and coordination skills, such as project management, time management, and the ability to handle multiple deadlines.
- Candidates should possess customer service and relationship-building skills to support students, families, and institutional partners effectively.
- Candidates should possess basic business and analytical skills, including reporting, data interpretation, and familiarity with MS Office and digital tools.
- Prior experience in study abroad operations, international education, or training/academic institutions is highly beneficial.
- A bachelor’s degree in management, education, business administration, or a related field is preferred; a postgraduate qualification
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