Website:
parkeparking.com
Job details:
Company Description Parké Parking is a technology-driven parking and mobility platform focused on transforming India’s largely unorganized parking ecosystem into a structured, transparent network. Through solutions such as Parké Reserve, Parké X, Parké Business – Valet, and Parké Charge, the company digitizes idle and underutilized spaces to deliver seamless parking experiences. Parké enables space owners to generate revenue while improving convenience and efficiency for users across Indian cities. With a scalable franchise model and real-time technology integrations, Parké is building a future-ready parking infrastructure that supports urban mobility. Its mission is to simplify how India parks by turning every idle corner into a smart mobility space.
Role Description : The Manager – Operations (D2D) is a full-time, on-site role based in Kochi, responsible for overseeing day-to-day parking operations across assigned locations. This role involves supervising on-ground staff, monitoring service quality, and ensuring adherence to standard operating procedures and safety guidelines. The manager will coordinate with franchise partners, space owners, and internal teams to optimize space utilization, resolve operational issues, and maintain customer satisfaction. Responsibilities include tracking operational metrics, managing incident resolution, supporting new site rollouts, and implementing process improvements to enhance efficiency. The role also requires preparing regular reports, ensuring compliance with company policies, and driving continuous operational excellence in line with Parké’s service standards.
Qualifications
- Operations management and process improvement skills, with experience overseeing daily field activities and on-ground teams.
- Strong stakeholder management and coordination abilities to work effectively with franchise partners, space owners, and internal departments.
- Proficiency in using technology tools and dashboards for real-time monitoring, data tracking, and reporting.
- Customer service and problem-solving skills to manage escalations, maintain service quality, and handle incident resolution.
- Team leadership capabilities, including staff supervision, performance monitoring, and basic training and coaching.
- Good written and verbal communication skills in English; local language proficiency for Kochi/ Kerala is an advantage.
- Prior experience in operations, facilities, logistics, mobility, or related service industries is preferred.
- Bachelor’s degree in Business, Operations Management, Engineering, or a related field, or equivalent practical experience.
- Ability to work flexible hours, including weekends or peak times, and to be present at multiple on-site locations as required.
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