Medcity Kottayam
Website:
medcityinternationalacademy.com
Job details:
Company Description Medcity International Academy (MIA) is a premier training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. The Academy is widely recognized for its strong track record in English language proficiency and professional assessment test preparation, particularly for international exams and global employability. MIA offers high-impact programs for exams such as IELTS, OET, TOEFL, PTE, Duolingo English Test, CELPIP, and key nursing and healthcare assessments including NCLEX-RN, Prometric, CBT (UK), DHA, HAAD, MOH, BLS, and ACLS. With experienced and globally certified trainers, evidence-based teaching methods, and digital learning tools, MIA supports both online and classroom learners through language labs, mock exams, and app-based learning. Its mission is to expand global opportunities for learners across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through targeted education and strategic training.
Role Description The Operational Specialist is a full-time, on-site role based at the Medcity International Academy center in Kochi. This role is responsible for overseeing daily operational activities, including scheduling classes, coordinating between trainers and administrative staff, and ensuring smooth delivery of training programs. The Operational Specialist will monitor process efficiency, manage student onboarding and inquiries, and support sales and admissions teams in achieving enrollment targets. The role also involves maintaining accurate records, preparing operational reports, and implementing process improvements aligned with institutional standards. The specialist will collaborate with management to support new initiatives, uphold quality benchmarks, and contribute to a learner-focused environment.
Qualifications
- Strong Analytical Skills to interpret operational data, track performance metrics, and identify opportunities for process improvement.
- Excellent Communication abilities, including clear verbal and written communication, stakeholder coordination, and customer service skills.
- Sales-related skills to support admissions, guide prospective learners, and contribute to meeting enrollment and revenue objectives.
- Operations Management experience to handle day-to-day center activities, resource allocation, and workflow optimization.
- Project Management skills to plan, execute, and monitor operational initiatives, including new program launches and process enhancements.
- Relevant experience in education, training, or service-oriented organizations is preferred.
- Proficiency in basic office software and digital tools; familiarity with CRM or learning management systems is an advantage.
- Bachelor’s degree in business administration, management, education, or a related field, or equivalent practical experience.
- Ability to work with diverse teams, manage multiple priorities, and maintain a high level of integrity and professionalism.
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