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Company Description Synergy HR Consultancy is a premier HR and recruitment firm focused on empowering organizations through specialized Non-IT hiring solutions. As an end-to-end search partner, the company supports executive, mid, and senior-level hiring across diverse industries such as BFSI, manufacturing, FMCG, retail, logistics, healthcare, education, and hospitality. Synergy emphasizes partnership, integrity, quality, innovation, and perseverance, building long-term, client-centric relationships. Its team brings deep industry knowledge and manpower consulting expertise to craft strategic talent solutions that align with business goals. With national reach and local insight, Synergy is committed to transparent, ethical practices and helping organizations build strong, future-ready teams.
Role Description The Relationship Manager is a full-time, on-site role based in Gurgaon, responsible for managing and growing client relationships for Synergy’s Non-IT recruitment and HR consulting services. This role involves understanding client business needs, coordinating with internal recruitment teams, and ensuring timely, high-quality delivery of talent solutions. The Relationship Manager will conduct regular client meetings, manage expectations, handle feedback, and proactively identify opportunities to expand services. Daily activities include maintaining account plans, preparing proposals and reports, tracking hiring progress, and resolving issues to ensure client satisfaction and long-term partnership. The role also requires close collaboration with leadership to support business development initiatives and contribute to continuous improvement of client engagement processes.
Qualifications
- Strong client relationship management and account handling skills, with the ability to understand business needs and translate them into talent solutions.
- Experience in HR consulting or recruitment services, preferably in Non-IT domains and across multiple industries.
- Excellent communication, negotiation, and presentation skills, with the ability to interact confidently with stakeholders at various levels.
- Proven ability to work collaboratively with internal teams, manage multiple client accounts, and prioritize tasks in a dynamic environment.
- Analytical and problem-solving skills to address client challenges and recommend effective hiring and talent strategies.
- Comfort with using CRM tools, recruitment platforms, and standard office software (e.g., MS Office, spreadsheets, presentations).
- Bachelor’s degree in Business, HR, Management, or a related field; a postgraduate qualification in HR or MBA is an advantage.
- Prior experience in a consultancy, recruitment firm, or client-facing HR role, ideally within the Gurgaon/Delhi NCR market.
- Commitment to ethical practices, integrity, and delivering high-quality service, aligned with Synergy’s core values.
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