ForumIAS
Website:
forumias.com
Company:
https://www.linkedin.com/company/forumias
Seniority: Mid-Senior level
Industries: E-Learning Providers
Job details:
Company Description ForumIAS is a leading platform dedicated to UPSC IAS Civil Services Examination preparation, recognized as one of India’s largest and most active communities for aspirants. With more than 3000 successful members in services such as IAS, IPS, IFS, IFoS, and other allied services, ForumIAS focuses on providing structured guidance and practical insights. The organisation offers curated resources including detailed UPSC Prelims and Mains syllabi, as well as a Toppers Section where successful candidates share their preparation strategies. ForumIAS emphasizes consistent, disciplined preparation, including daily engagement with current affairs, to help aspirants move steadily toward their goals.
Role Description The Relationship Manager is a full-time on-site role based out of Residential Academy on Delhi Alwar highway. This role involves interacting with UPSC aspirants and community members, understanding their preparation needs, and guiding them toward suitable courses, programs, and resources offered by ForumIAS. The Relationship Manager will handle queries across various channels, support learners in navigating the platform, and maintain long-term engagement through regular follow-ups and feedback collection. Daily responsibilities also include coordinating with academic and operations teams, ensuring a high-quality experience for learners, and maintaining accurate records of interactions and student progress. The role requires a strong customer-centric approach and a commitment to supporting aspirants in their preparation journey. The relationship manager will be the single point of contact for each aspirant providing them pre sales, during enrolment and post sales support to every student.
Qualifications
- Candidates should possess strong interpersonal and communication skills, with the ability to build trustful relationships and handle learner queries effectively.
- Candidates should possess customer service and client relationship management skills, including follow-up, problem-solving, and conflict resolution abilities.
- Candidates should possess organizational and coordination skills, such as maintaining records, managing schedules, and collaborating with cross-functional teams.
- Candidates should possess basic understanding of the UPSC examination ecosystem, familiarity with civil services preparation, or willingness to learn quickly.
- Candidates should possess proficiency in English and Hindi (spoken and written), along with comfort using digital tools, CRM systems, google sheets or excel and online communication platforms.
- Relevant experience in education services, counseling, or community management is beneficial; a graduate degree in any discipline is preferred.
- Candidate should be willing to relocate to residential campus at Delhi-Alwar highway
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