Website:
airtelpayments.bank.in
Job details:
Company Description Airtel Payments Bank is one of India’s fastest-growing digital banks, focused on providing safe, smart, and simple banking through intuitive digital platforms. The bank offers solutions that make everyday digital banking and payments effortless for customers across urban and rural regions. Leveraging cutting-edge technology, Airtel Payments Bank supports products such as the Safe Second Account, NCMC-enabled RuPay On-the-Go Cards, and FASTag services, creating an integrated ecosystem for seamless transactions. Its extensive technology-led network includes over 500,000 active banking points, enabling secure access to banking services nationwide. The organization also prioritizes a flexible, learning-oriented workplace culture and has been recognized as a Great Place to Work™ for multiple consecutive years.
Role Description This is a full-time, on-site Promoter role based in Hathras with Airtel Payments Bank. The Promoter will engage with customers at designated banking points or partner locations to explain Airtel Payments Bank products and services, assist with account opening, and support digital payment onboarding. Responsibilities include demonstrating key features of the Safe Second Account, RuPay On-the-Go Cards, FASTag, and other offerings, while encouraging sign-ups and usage through effective product education. The role also involves resolving basic customer queries, guiding customers through app-based transactions, and collecting feedback to improve service quality. The Promoter will work closely with local sales and operations teams to meet activation and usage targets, maintain accurate records of customer interactions, and represent the brand professionally in all on-ground activities.
Qualifications
- Candidates should possess strong communication skills, including clear verbal interaction in local language(s) and basic English, and the ability to explain digital products simply.
- Candidates should possess customer service skills, including patience, empathy, and a focus on helping customers adopt and use digital banking solutions confidently.
- Candidates should possess sales skills, including the ability to drive product sign-ups, meet activation targets, and convert customer interest into sustained usage.
- Candidates should possess training and marketing skills to conduct product demonstrations, educate customers and local retailers, and support on-ground promotional activities.
- Basic digital literacy and familiarity with smartphones and mobile apps.
- Ability to work on-site in Hathras, including field activities at banking points and partner locations.
- Prior experience in banking, fintech, telecom, or retail promotion is an advantage but not mandatory.
- Minimum educational qualification: higher secondary (12th pass); a graduate degree in any discipline is preferred.
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