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Company Description Loan is a growing financial services provider focused on offering accessible loan products to a diverse range of customers. The company is committed to transparent processes, responsible lending, and supporting clients in meeting their financial goals. Loan emphasizes customer service, efficient operations, and clear communication to build long-term trust with borrowers. Team members are encouraged to contribute ideas that improve customer experience and streamline internal workflows. The organization values professionalism, reliability, and ethical business practices across all roles.
Role Description The Telly Calling Executive is a full-time, on-site role based in Agra. In this position, the executive will make outbound and receive inbound calls to explain loan products, answer customer queries, and guide potential clients through the application process. Daily responsibilities include maintaining call records, following scripts and compliance guidelines, and updating customer information in internal systems. The role also involves coordinating with sales and operations teams, following up on leads, and ensuring that customers receive clear, accurate information. The executive is expected to meet call targets, maintain a professional phone manner, and support overall customer satisfaction and conversion goals.
Qualifications
- Strong verbal communication skills in a clear, professional tone, with the ability to explain loan terms and processes understandably.
- Customer service skills, including active listening, empathy, and the ability to handle queries and concerns calmly and effectively.
- Basic computer proficiency and comfort working with call logs, CRM tools, and data entry in loan or finance-related systems.
- Sales and persuasion skills, with the capacity to follow scripts, manage objections, and convert leads while maintaining compliance.
- Attention to detail, time management, and the ability to work in a structured, target-driven environment.
- Prior experience in telecalling, customer support, or financial services is an advantage but not mandatory.
- Minimum educational qualification of high school diploma or equivalent; higher education in commerce, business, or finance is beneficial.
- Willingness to work on-site in Agra and collaborate with cross-functional teams to support loan processing and customer onboarding.
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