Aditya Birla Sun Life Insurance
Website:
adityabirlacapital.com
Company:
https://www.linkedin.com/company/birla-sun-life-insurance
Seniority: Not Applicable
Industries: Insurance
Job details:
Company Description Aditya Birla Sun Life Insurance Company Limited (ABSLI), established in 2000, is a joint venture between the Aditya Birla Group, one of India’s leading conglomerates, and Sun Life Financial Inc., a prominent international financial services organization based in Canada. Combining strong local insight with global domain expertise, ABSLI focuses on providing reliable life insurance solutions that protect customers’ financial futures. With over a decade of experience, the company has played a key role in the development of India’s life insurance sector and is ranked among the top private life insurance companies in the country. ABSLI is known for industry-leading innovation, including introducing the “Free Look Period,” pioneering Unit Linked Life Insurance plans, and setting transparency standards by disclosing portfolios monthly. The company offers a comprehensive range of products such as term plans, life stage solutions, health plans, and retirement plans to meet diverse customer needs.
Role Description The VRM (Virtual Relationship Manager) role is a full-time, on-site position based in Thane. The VRM will manage and enhance customer relationships through phone and digital channels, providing timely information on life insurance products, policy features, and service requests. Responsibilities include responding to queries, assisting with policy renewals and upgrades, following up on leads, and supporting cross-sell and up-sell opportunities in alignment with business goals. The VRM will maintain accurate records of customer interactions, ensure adherence to compliance and regulatory guidelines, and coordinate with internal teams to resolve issues efficiently. The role involves meeting defined service, quality, and productivity targets while contributing to a customer-centric culture.
Qualifications
- Candidates should possess strong customer service and relationship management skills, including the ability to handle queries, provide solutions, and build long-term trust.
- Candidates should possess effective communication skills, including clear spoken and written English and local language proficiency, along with active listening and presentation abilities.
- Candidates should possess sales and negotiation skills, with the capability to identify customer needs, promote suitable insurance products, and meet conversion and revenue targets.
- Candidates should possess basic analytical and problem-solving skills to interpret customer information, identify issues, and recommend appropriate actions.
- Candidates should possess digital and computer literacy, including comfort with CRM systems, telephony tools, email platforms, and standard office applications.
- Relevant experience in banking, insurance, or financial services customer-facing roles is preferred.
- A bachelor’s degree in any discipline is preferred; a background in finance, commerce, or business is an advantage.
- Ability to work in a target-driven environment, with high integrity, attention to detail, and adherence to regulatory and company policies.
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