Threatcop
Website:
threatcop.com
Job details:
We are looking for a Product Support Specialist to handle the technical integration, email security configuration, and infrastructure alignment for our security awareness platform. This role focuses on email authentication, environment whitelisting, and basic technical troubleshooting.
Roles & Responsibilities:
Daily Tasks:
- Monitor group mailboxes and respond to drill feedback, reporting issues, training queries, SOP escalations, and support requests.
- Raise and track ServiceNow tickets for awareness and training-related issues.
- Monitor completion of Cyber Security Modules, Refresher Trainings, Phishing Defaulter Trainings, and newly assigned training modules.
- Send reminders to defaulters, coordinate ID deactivation for non-compliant users, and track reactivation after training completion.
- Coordinate phishing/ransomware drill execution with AQ and manage UAT requirements.
- Collect, validate, and update defaulter reports in the Master Tracker.
- Support UAT for mock drills, awareness modules, workshops, and communication campaigns.
- Monitor FTC onboarding in Bank AD and AQ AD, ensuring directory synchronization and reporting mapping issues.
Monthly Tasks:
- Coordinate monthly awareness campaigns and UAT execution with ISG.
- Track training completion, drill defaulters, and escalate unresolved cases.
- Coordinate workshop rollout, attendance tracking, quiz scores, and feedback.
- Maintain organized documentation of emails, reports, screenshots, audit logs, and activity trackers.
Annual Tasks:
- Plan the annual awareness calendar, including Cyber Jagrookta Divas, Data Privacy Day, Cybersecurity Awareness Month, and other awareness events.
- Maintain audit-ready documentation for campaigns, trainings, drills, and compliance evidence.
- Archive historical awareness, training, phishing drill, and compliance records.
- Review and improve SOPs, escalation processes, tracking formats, communication templates, and UAT sign-off flows.
Key Skills and Qualifications:
- Strong experience in Email Security, Email Authentication, and Technical Support.
- Hands-on experience with ServiceNow ticketing.
- Experience in User Acceptance Testing (UAT) and training coordination.
- Knowledge of Active Directory (AD) user management and synchronization.
- Excellent documentation, reporting, and stakeholder coordination skills.
- Strong proficiency in Advanced MS Excel.
- Bachelor’s degree in Computer Science, IT, Cybersecurity, Engineering, or a related field
- 2+ years of experience in Technical product support, preferably for cybersecurity, SaaS, or enterprise software solutions.
- Basic understanding of networking fundamentals, DNS, firewalls, and email infrastructure.
- Familiarity with support ticketing systems and remote troubleshooting tools.
- Soft Skills: Communication, Time Management, Problem-Solving, Leadership, Multitasking, Attention to Detail.
Why You'll Enjoy Working at Threatcop:
- Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.
- We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future).
- We are an equal opportunity employer, where everyone has a fair chance.
About Us:
Threatcop Inc. is a leading People Security Management(PSM) company and a sister concern of Kratikal.
Threatcop helps organizations reduce the impacts of cyber threats by strengthening the cybersecurity posture of employees. With a focus on reducing social engineering and email-based attacks, we transform employees from the weakest link to the strongest line of defense.
Serving over 250+ large enterprises and 600+ SMEs across 30+ countries, Threatcop assists clients in sectors such as E-commerce, Finance, BFSI, Healthcare, Manufacturing, and Telecom with clients like Axis Bank, Gail India, ONGC, MaxLife Insurance, Daman Insurance, UNICOIL, NPCI, Tata Consumer Products and many others. We are a USA-based company, headquartered in Noida with offices in Mumbai, Pune, Bangalore, Chennai, Dubai, and Riyadh.
We use the A-A-P-E (Assess, Aware, Protect, Empower) framework to deliver effective products such as TSAT, TLMS, TDMARC, and TPIR to tackle evolving cyberthreats. By focusing on preventing human error, our People Security Management (PSM) approach empowers organizations to foster a culture of cybersecurity awareness to tackle modern cyber threats.
For more details, visit us at: www.threatcop.com
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