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Job details:
We are Hiring !! Customer Support Executives with experience in US Healthcare processes and ticketing tools (Saber or similar) for a voice-based role. The position involves handling inbound and/or outbound calls with US-based clients while ensuring high-quality service and compliance.
Key Responsibilities
- Handle voice interactions with US healthcare customers professionally
- Address patient/provider queries related to healthcare services
- Use Saber tool or ticketing software to manage and track cases
- Maintain accurate records of customer interactions
- Ensure adherence to compliance standards such as HIPAA
- Meet quality and performance metrics
Eligibility Criteria
Mandatory: Experience in US Healthcare voice process
Mandatory: Experience with Saber tool or any ticketing software
Prior experience in international call centers (US/UK preferred)
Good understanding of healthcare workflows and compliance (e.g., HIPAA)
Excellent English communication skills
Undergraduate candidates are welcome
Technical Requirements
Personal laptop/PC with Windows 11
Minimum 16 GB RAM
Dual-screen setup (Laptop + 1 external monitor)
High-speed, stable internet connection
Work Requirements
Comfortable working night shifts (US time zones)
Ability to work independently in a remote setup
Strong attention to detail and problem-solving skills
Additional Information
Long-term contract (3–5 years stability)
Opportunity to build expertise in the US healthcare and ticketing tools domain
Click on Apply to know more.