Personal Shopper
Shoppers Stop
- Location
- Kolkata, West Bengal, India
- Job type
- Full-time
About the role
Shoppers Stop
Website:
shoppersstop.com
Job details:
EXPECTED END RESULTS
MAJOR ACTIVITIES
- Increased Customer Satisfaction
- Increased buying Frequency of High Value Customers
- Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
- Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends/ /Assisted image makeovers/ customized buying.
- To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.
- Increased Average Bill Value
- Increased Items per Ticket of Target Customers
- Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
- Focus on increasing the Item per ticket and Average Bill Value
- Increase in membership base.
- Documentation
- Educate non-members about the membership programs and encourage black card enrollments
Click on Apply to know more.
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