Task Virtual
Website:
taskvirtual.com
Job details:
About the Role
TaskVirtual is looking for a confident, technology-oriented and highly communicative professional to join our client-facing team as a Client Technology & Communication Executive.
The role will be responsible for maintaining strong communication with clients, understanding their requirements, coordinating with internal teams, supporting smooth service delivery, and using technology and digital tools effectively to manage client interactions, updates, reports and follow-ups.
The ideal candidate should be comfortable interacting with clients, resolving queries, coordinating across teams and learning new digital platforms quickly. Strong communication, professionalism, ownership and a customer-first approach are essential.
Key Responsibilities
- Act as a primary point of contact for assigned clients and maintain professional, timely and positive communication.
- Understand client requirements, expectations and concerns and communicate them clearly to the relevant internal teams.
- Handle client queries through email, calls, meetings and other communication channels.
- Ensure timely follow-up and resolution of client requests while maintaining a high level of client satisfaction.
- Coordinate with operations and other internal teams to ensure that client requirements are executed accurately and on time.
- Maintain regular client updates regarding ongoing tasks, deliverables, progress and pending requirements.
- Use Microsoft Office and other digital tools to prepare reports, maintain records, track requirements and communicate information effectively.
- Learn and efficiently use TaskVirtual's internal systems, CRM, communication platforms and workflow tools.
- Maintain accurate documentation of client conversations, requirements, action items and follow-ups.
- Identify recurring client issues and suggest process improvements to enhance service quality and client experience.
- Escalate critical issues appropriately while taking ownership of follow-up until resolution.
- Participate in client meetings and internal discussions and communicate information clearly and professionally.
- Support management in preparing client reports, presentations, status updates and operational documentation.
- Maintain a strong understanding of TaskVirtual's services so that client requirements can be communicated and coordinated effectively.
- Contribute towards maintaining strong client relationships, reducing escalations and improving overall customer satisfaction.
Required Skills & Competencies
Communication
- Excellent verbal and written communication skills.
- Ability to communicate confidently with domestic and international clients.
- Professional email and business communication skills.
- Strong listening, questioning and interpersonal skills.
- Ability to explain processes and requirements in a simple and professional manner.
Technology
- Comfortable working with computers and digital platforms.
- Good working knowledge of Microsoft Word, Excel and PowerPoint.
- Ability to quickly learn new software, CRM systems and online communication tools.
- Tech-savvy mindset with an interest in using technology to improve client experience and operational efficiency.
Client Management
- Strong customer-service orientation.
- Ability to understand client expectations and manage follow-ups.
- Good problem-solving and decision-making ability.
- Ability to remain calm and professional while handling difficult queries or situations.
- Strong ownership of client issues from identification through resolution.
Professional Skills
- Good organizational and time-management skills.
- Ability to multitask and prioritize competing requirements.
- Strong attention to detail.
- Team player with the ability to coordinate across departments.
- Willingness to learn and adapt to new processes and technologies.
- High level of professionalism, integrity and work ethics.
Preferred Experience
- Experience in customer service, client handling, BPO, hospitality, operations or a similar client-facing environment.
- Experience handling inbound/outbound customer interactions and resolving queries.
- Experience coordinating with internal teams to meet customer or client requirements.
- Experience preparing reports, documentation or presentations.
- Exposure to international clients or customers will be an advantage.
What Success Looks Like
The successful candidate will:
- Build professional and trusted relationships with clients.
- Ensure client queries and requirements are addressed promptly.
- Maintain clear and consistent communication between clients and internal teams.
- Minimize unnecessary escalations through proactive follow-up.
- Use technology effectively to improve communication, tracking and reporting.
- Contribute ideas that improve client experience and operational processes.
- Consistently demonstrate ownership, professionalism and reliability.
Why Join TaskVirtual?
- Work in a client-focused and technology-enabled environment.
- Opportunity to develop strong expertise in client success and digital operations.
- Exposure to diverse clients, processes and business requirements.
- Opportunity to grow into broader Client Success, Account Management or Operations roles.
Ideal Candidate Profile:
A confident communicator who is comfortable with technology, enjoys interacting with people, takes ownership of client requirements and can effectively bridge the gap between clients, technology and internal operations.
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