Website:
shopos.ai
Job details:
About the company
We’re building ShopOS, AI agents powering the entire e-commerce stack. Already past PMF, we recently raised $20M, backed by Binny Bansal, and are scaling rapidly.
Co-founded by seasoned builders with multiple successful exits, including Scapic and Polygon Labs, ShopOS is shaping the next big shift in e-commerce.
About the Role
As an People Lead at ShopOS, you will lead and scale the people operations function—driving strategic HR initiatives, optimizing systems, and ensuring smooth operational excellence across the employee lifecycle. You’ll collaborate closely with leadership to design scalable frameworks for recruitment, performance, engagement, and compliance, ensuring we build a high-performing, people-first organization. This role demands strategic thinking, operational depth, and a strong ability to influence at scale.
Key Responsibilities
- Lead and manage end-to-end HR operations, including recruitment, onboarding, performance, payroll, and compliance.
- Develop, refine, and implement HR policies, systems, and frameworks to support scaling teams.
- Partner with founders and leadership on workforce planning, organizational design, and talent strategy.
- Oversee HRIS, payroll systems, and data integrity across employee records and compliance documentation.
- Drive continuous improvement in HR processes, ensuring efficiency, compliance, and employee satisfaction.
- Build and lead the HR operations team to deliver excellence in execution and employee experience.
- Establish performance management frameworks, feedback loops, and growth pathways for teams.
- Own performance tracking, appraisal cycles, and handle performance-related cases with discretion and fairness.
- Champion company culture through employee engagement, wellness programs, and DEI initiatives.
- Ensure compliance with all local employment laws, labour regulations, and HR best practices.
- Act as a trusted advisor and coach to managers on people-related matters, employee relations, and leadership growth.
- Manage team and stakeholder relationships across departments to ensure alignment and smooth operations.
Basic Qualifications
- 7–10 years of experience in HR operations, people management, or similar roles in fast-paced organizations.
- Strong track record in managing HR processes, including recruitment, payroll, compliance, and HRIS systems.
- Excellent knowledge of Indian labour laws, statutory compliance, and HR governance.
- Experience leading HR functions and building scalable systems for growing teams.
- Exceptional communication, stakeholder management, and problem-solving skills.
- Ability to balance strategic planning with hands-on execution in a start-up environment.
- Strong analytical mindset and data-driven approach to HR decision-making.
Bonus Points
- Experience scaling HR operations in high-growth tech start-ups.
- 0–1 experience in B2B or SaaS organizations.
- Certifications in HR, labour law, or leadership (SHRM, CIPD, etc.).
- Expertise with tools like Keka, Darwinbox, Freshteam, or equivalent HR software.
- Prior experience working with founders or CXOs on organizational design and growth.
- Strong employer branding and internal communication storytelling skills.
- Intent to grow in an AI-first organization and build people systems around technology and innovation
Our Values
- Extreme ownership and bias for action.
- Honest, high-velocity communication.
- Respect for craft and obsession with users.
- Fast, scrappy iteration over perfection.
- Low ego, high empathy, radical candour.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Work from our vibrant Bangalore (HSR Layout)
- High ownership and growth path toward Head of People or HRBP roles.
- Direct collaboration with founders and leadership team.
- Opportunity to shape the people and culture foundations of a next-gen AI company
💡 Why Join Us?
- Work on cutting-edge AI products redefining commerce.
- Build with founders who’ve done this before.
- Be part of a high-growth, high-impact journey.
Click on Apply to know more.