Oxford University Press
Website:
oup.com
Job details:
Job Title - Title: Operations Support Assistant
- Department: Academic
- Location: Sector - 62, Noida, India
About the Role Introduction – the ‘why’ This role offers a great opportunity to be at the centre of day-to-day office operations, supporting essential administrative and IT coordination activities. It is ideal for individuals looking to build a strong foundation in operations, workplace management, and cross-functional collaboration within a global organization.
As many candidates exploring this role may already be working, this position provides a positive career move by offering exposure to multiple functions including IT, HR, procurement, and facilities management. It enables you to develop operational expertise while supporting the smooth functioning of a dynamic office environment aligned with organizational goals.
The role is particularly interesting as it combines administrative coordination with hands-on IT support, vendor interaction, and employee-facing responsibilities. You’ll engage with workplace teams, IT systems, and operational processes, contributing directly to an efficient and well-supported office environment.
Opportunity – the ‘what’ In this role, you will manage a variety of administrative and IT support activities, ensuring seamless day-to-day office operations.
Key responsibilities include:
- Managing office supplies, tracking inventory, and maintaining accurate records
- Supporting reporting, documentation, and operational record-keeping
- Coordinating with facility management for office upkeep and workplace changes
- Collaborating with workplace teams on events and facility-related initiatives
- Monitoring and managing employee attendance systems, ensuring accuracy and timely updates
- Maintaining employee seating plans and coordinating guest arrangements
IT and Technical Support:
- Acting as the primary point of contact for IT-related issues in the office
- Facilitating resolution of hardware, software, and network issues
- Escalating unresolved issues to IT teams and following up for closure
- Acting as a liaison between end-users and IT teams
- Managing IT inventory, including tagging assets and maintaining stock records
- Coordinating procurement requirements and handling vendor interactions
- Managing stock receipt, storage, and invoice handover for payment processing
- Supporting joiner and leaver IT asset allocation and return
- Liaising with GTSD and AWFIS teams for network, printing, and access issues
- Coordinating site access for IT engineers when required
Cross-functional collaboration:
- Partnering closely with HR, IT, and SAP teams for administrative and operational needs
- Supporting onboarding and offboarding processes from an admin and IT perspective
Impact of the role:
- Ensures smooth functioning of daily office operations
- Improves employee experience through efficient support systems
- Maintains operational accuracy and timely issue resolution
- Supports cross-functional alignment across HR, IT, and facilities
About You Essential Criteria - Basic knowledge of Windows/Mac OS
- Good working knowledge of MS Office tools
- Strong record-keeping and organizational skills
- Good English language and communication skills
- High attention to detail and ability to follow instructions accurately
- Ability to respond promptly and manage tasks efficiently
Desirable Criteria - Familiarity with attendance and facility management tools
- Understanding of IT ticketing systems
Queries - Please contact aarti.rana@oup.com with any queries relating to this role.
Salary - Dependent on skills and experience
Please apply on Careers.oup.com.
Click on Apply to know more.
