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Company Description
Sabah Newspaper is a media production organization committed to delivering timely, reliable, and engaging content to a broad audience. Through digital platforms and innovative communication channels, we strive to provide high-quality information while continuously improving the experience for our readers and online community.We believe that exceptional customer support plays an important role in building trust, maintaining strong relationships, and delivering a positive user experience.
Role Description
We are looking for a Chat Support Agent to join our remote team in India. In this role, you will provide prompt and professional assistance to customers through live chat, helping resolve inquiries, guide users, and ensure a positive support experience. You will collaborate with internal teams, maintain accurate documentation, and contribute to continuous improvements in customer service processes.This is a full-time remote opportunity for individuals who enjoy written communication, problem-solving, and helping customers succeed.
Responsibilities
- Respond to customer inquiries through live chat in a timely and professional manner
- Resolve customer questions with empathy, accuracy, and attention to detail
- Assist users with account, platform, and general service-related inquiries
- Document customer interactions and maintain accurate support records
- Escalate complex issues to the appropriate internal teams with clear documentation
- Contribute to knowledge base articles and process improvements
- Help maintain high customer satisfaction and response-time standards
Qualifications
- Excellent written communication skills in English
- Strong customer service and interpersonal skills
- Ability to manage multiple conversations simultaneously while maintaining accuracy
- Familiarity with helpdesk, CRM, or live chat support tools is an advantage
- Reliable internet connection and a quiet remote workspace
- Strong organizational skills and the ability to work independently
Preferred Qualifications
- Previous experience in customer support, chat support, or customer service
- Experience using platforms such as Zendesk, Freshdesk, Intercom, or similar tools
- Comfortable working in a fast-paced digital environment
- Bachelor's degree or equivalent professional experience preferred
What We Offer
- Full-time remote position based in India
- Competitive compensation
- Flexible remote working environment
- Professional development and ongoing learning opportunities
- Collaborative, supportive, and inclusive team culture
- Opportunity to build valuable customer support and communication skills
Click on Apply to know more.