Website:
Job details:
Company Description Bajaj Insurance Life Insurance Co. Limited is a financial services company headquartered in Pune, Maharashtra, India. Located at Plot No. 50, Dattaniwas Premnagar Society, the company serves a diverse customer base with insurance and banking-related products. As part of India’s growing financial sector, Bajaj Insurance Life Insurance Co. Limited focuses on delivering reliable, customer-centric financial solutions. Team members have the opportunity to contribute to the financial well-being and security of individuals and families. The company values professionalism, integrity, and strong customer relationships.
Role Description The Customer Service Representative is a full-time, on-site role based in Kakori. In this position, the individual will handle inbound and outbound customer interactions via phone, email, and in person, providing accurate information about products, policies, and services. Responsibilities include resolving customer inquiries and complaints, updating account information, and ensuring issues are addressed promptly and courteously. The role involves maintaining detailed records of customer interactions, following standard operating procedures, and escalating complex cases when necessary. The representative will also collaborate with internal teams to improve customer experience and support overall customer satisfaction goals.
Qualifications
- Demonstrated skills in Customer Service and Customer Support to manage inquiries and resolve issues effectively.
- Ability to enhance Customer Satisfaction and Customer Experience through empathetic communication and problem solving.
- Experience working in Customer Service Representative roles or similar customer-facing positions.
- Strong verbal and written communication skills in English; additional local language proficiency is an advantage.
- Ability to work on-site in Kakori, manage time efficiently, and handle multiple tasks in a fast-paced environment.
- Basic computer literacy and familiarity with CRM or ticketing systems.
- Minimum of a high school diploma; a degree in business, commerce, or a related field is preferred.
- Previous experience in banking, insurance, or financial services is beneficial but not mandatory.
Click on Apply to know more.