Tattva Wellness
Website:
tattvaspa.com
Job details:
About the Role
Position: Manager, Operational Excellence, Tattva Wellness Spa
Location: Gurgaon - This is a work from office role
Salary Range: INR 8 - 9 Lacs per annum
Eligibility: 5 - 6 years experience
Our brand: www.tattvaspa.com
Apply to this post on LinkedIn or drop us your resume on Whatsapp +919910803550 or email at hrrecruiter5@tattvaspa.com with the title - Operational Excellence Manager.
Tattva is looking for a Manager – Operational Excellence, to lead back-end spa standards development, SOP development, quality audits across our spa network, based out of our Head Office.
This role is ideal for someone from a strong hospitality, F&B, or retail operations background who has led brand standards and audit functions at scale. Management graduates looking to build a career in hospitality and having an eye for the finer details are also welcome to apply.
Why this role: You'll be the custodian of what "Tattva Spa standard" means — from the linen on the table to the protocol the therapist follows to the audit score at a partner hotel. If you've spent your career making sure standards don't slip once you look away, this is that role, at brand-HO scale.
Key Job Responsibilities
Spa Standards Development & Execution
- Develop and maintain SOPs across spa ambience, guest journey and service operations.
- Create SOPs for new product launches, initiatives, and process changes
- Drive execution and adoption of updated SOPs across all spa locations in collaboration with L&D team
- Upgrade brand elements — linen, beds, uniforms, tools, ambience — to consistent standards
- Partner closely with marketing, projects, operations, and training teams to embed standards into every new launch or upgrade
Quality Audits & Compliance Management
- Design and run audit frameworks (monthly, quarterly, annual) across the network
- Manage internal and external audits, including hotel-partner audits
- Evaluate SOP adherence, hygiene standards, therapist protocols, and guest experience
- Track audit scores, drive corrective actions, and close the loop on repeat issues
Guest Experience & Service Quality
- Evaluate the end-to-end guest journey and identify improvement areas through audits and feedback
- Work with operations and training teams to implement service quality improvements
Product, Materials & Brand Element Development
- Source and evaluate oils, products, linen, and tools; assess formulations, benefits, and pricing
- Work with vendors to develop and standardize products and brand elements across spas
What we're looking for
- 5–8 years of experience in hospitality, F&B, retail brand operations with meaningful exposure to quality assurance and brand standards.
- A strong eye for luxury detailing, ambience, and service consistency — and the discipline to translate that into SOPs that hold up across locations
- Proven experience running audits and driving corrective action closure, not just identifying gaps
- Comfort working cross-functionally with marketing, training, projects, and operations teams
- Willingness to travel across the spa network for audits and on-ground execution
We are Tattva Spa -
Tattva Spa is one of the most trusted wellness and beauty brands in India. Tattva offers luxury spa and salon services through 100+ spas at hotel & resort locations across 30+ cities in India. We are dedicated to alleviating stress from people's lives helping them -Live more - Do more. Tattva has steadily grown to become India's largest chain of spas with over 500 employees and serviced over 8,000,000+ guests across the city and resort locations all over India. Know more at www.tattvaspa.com
Our Mission: At Tattva Spa, our mission is to make self care a priority rather than a treat. It comes directly from the fast-paced and stressful lifestyle we all lead today. We are on a mission to help our consumers find their moments of calm with our products & services.
Click on Apply to know more.
