Ambition Travels & Tours Pvt Ltd
Website:
ambitiontravels.net
Job details:
About the Role
- Ambition Travels and Tours Pvt Ltd is seeking a dynamic, results-driven MICE Sales Manager for our Kolkata Branch. In this role, you will spearhead the growth and expansion of our Meetings, Incentives, Conferences, and Exhibitions (MICE), Corporate, and FIT segments. You will be responsible for building strategic relationships, driving revenue, ensuring exceptional client satisfaction, and meeting organizational targets.
Key Responsibilities
- Sales & Business Growth
- Driving Growth: Lead the strategic growth and expansion of MICE and group sales portfolios.
- Corporate & Client Acquisition: Forge and nurture strong business relationships with new corporate clients, FIT (Frequent Independent Traveler) clients, and MICE accounts.
- Strategic Execution: Implement corporate sales strategies aligned with company objectives to drive revenue and market presence.
- Client Engagement & Relationship Management
Client Visits & Communication:
Conduct regular physical visits, phone calls, and email follow-ups with clients to address queries, pitch travel solutions, and secure bookings.
- Feedback & Quality Control: Follow up with customers post-tour to gather valuable feedback regarding their overall experience and service quality.
- Performance & Compliance
Target Achievement: Consistently meet or exceed set sales targets and revenue goals.
- SLA Adherence: Strictly follow established Service Level Agreements (SLAs), operational guidelines, and company compliance policies.
Key Qualifications & Requirements
- Experience: Minimum 3–5 years of proven sales experience in the MICE and corporate travel sector within a travel agency or hospitality industry.
- Market Knowledge: Strong understanding of the Kolkata corporate travel market with an existing network of corporate decision-makers.
- Skills: Exceptional negotiation, presentation, and closing skills. Proficiency in CRM tools and pipeline management is a strong plus.
Key Performance Indicators (KPIs)
- Achievement of monthly and annual MICE and corporate revenue targets.
- Successful conversion rate of corporate leads and inquiries.
- High customer retention and positive feedback scores (CSAT).
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