ThoughtFocus
Website:
thoughtfocus.com
Job details:
Key Responsibilities1. Payment Review & Processing
• Review and validate monthly mortgage payments and payment histories.
• Review payoff quotes, early payoffs, payment reversals, adjustments, and related transactions.
• Monitor and investigate delinquencies, Early Payment Defaults (EPD), and early payoffs.
• Identify payment discrepancies and coordinate with relevant parties for resolution.
• Ensure accurate and timely processing of mortgage-related transactions.
2. Loan-Level Review & Servicer Coordination
• Perform detailed loan-level reviews covering balances, payment history, account status,
delinquency status, and transaction activity.
• Provide loan-related information to counterparties, investors, sellers, and servicers.
• Communicate with sellers and servicers to resolve loan-level issues and discrepancies.
• Maintain accurate loan records and ensure timely follow-up on outstanding items.
3. Escrow Management
• Review property tax and homeowners insurance disbursements.
• Analyze escrow accounts, shortages, surpluses, and payment requirements.
• Perform escrow analysis and identify discrepancies or incorrect disbursements.
• Coordinate with servicers and other stakeholders to resolve escrow-related issues.
4. Default & Loss Mitigation
• Review delinquent borrower accounts for loss mitigation and default proceedings.
• Analyze requests related to mortgage assistance programs, loan modifications, forbearance,
recast, foreclosure, and REO.
• Review borrower eligibility and supporting documentation for applicable loss mitigation
programs.
• Track delinquency status and ensure appropriate action is initiated within defined timelines.
• Identify potential risks and escalate exceptions appropriately.
5. Loan Boarding & Maintenance
• Support post-purchase loan boarding activities and coordinate with sellers and servicers.
• Track loans from acquisition through successful boarding with the applicable servicer.
• Validate that loans are boarded under the correct Investor ID, MSP, and servicing
platform/account.
• Maintain accurate loan-level data and investigate boarding exceptions.
• Coordinate with sellers/servicers to resolve missing or inaccurate loan information.
6. Interim Funds Review
• Perform loan-level review and tracking of payments received by previous servicers or sellers.
• Validate payments made prior to loan boarding or servicing transfer.
• Track interim funds and ensure applicable payments are remitted to the organization.
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