NTT DATA
Website:
nttdata.com
Job details:
Title: AR Collections Analyst- Field collections (Domestic Market)
Location: Mumbai
Work format: Full time work from office role
Experience Level: 6-12 Years
Summary:
The Collections Analyst is a seasoned subject matter expert, responsible for managing and optimizing the collections process for outstanding payments from clients.
This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintains positive relationships with clients to ensure timely and successful collections.
The Collections Analyst collaborates with relevant cross functional teams to implement effective collections strategies and minimize bad debt exposure.
Key Responsibilities:
- Monitors accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
- Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
- Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
- Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow.
- Accurately applies received payments to appropriate client accounts and reconciles discrepancies.
- Investigates and resolves billing disputes or discrepancies with clients and internal stakeholders.
- Prepares regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
- Assists with collections forecasting to provide insights into cash flow projections.
- Evaluates client credit risk and recommends appropriate credit limits or credit hold actions.
- Works closely with relevant internal teams/stakeholders to address collections-related issues and improve overall business processes.
- Maintains accurate and up-to-date collections records and documentation.
- Performs any other credit analysis duties as required by the role.
Knowledge and Attributes:
- Seasoned understanding of collections processes and best practices.
- Seasoned understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).
- Excellent communication and negotiation skills.
- Excellent attention to detail and ability to manage multiple priorities effectively.
- Ability to work independently and as part of a team.
- Seasoned knowledge of relevant industry regulations and compliance requirements.
- Good problem-solving and analytical abilities to resolve collections issues and disputes.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.
Required experience:
- Seasoned experience as a Collections Analyst or in a similar financial analysis role is preferred.
- Seasoned experience working with large corporate clients.
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