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Position Summary
The Kitchen Operations Executive is responsible for ensuring the smooth day-to-day functioning of the kitchen by maintaining high standards of food quality, operational efficiency, customer service, hygiene, inventory management, and team performance.
The role combines operational supervision with leadership and people development. The Kitchen Operations Executive will lead a team of Kitchen Associates, coordinate daily production, interact with customers, and ensure that every meal meets Samaaveshan's quality standards.
Initially, the role will supervise a team of approximately 5–6 Kitchen Associates, with opportunities to grow into larger leadership responsibilities as the company expands.
Key Responsibilities
1. Kitchen Operations
- Supervise daily kitchen operations and production.
- Allocate work and monitor team performance.
- Ensure production timelines are met.
2. Food Quality
- Ensure meals are prepared according to approved recipes and quality standards.
- Monitor taste, portion size, presentation, and consistency.
- Minimize food wastage.
3. Order Management & Customer Service
- Ensure accurate and timely packing and dispatch of orders.
- Handle customer enquiries, complaints, and direct orders.
- Coordinate with delivery partners and online platforms.
4. Inventory Management
- Monitor stock levels and conduct regular stock counts.
- Inform management about replenishment requirements.
- Ensure proper storage and FIFO practices.
5. Hygiene & Safety
- Maintain high standards of kitchen cleanliness, food safety, and hygiene.
- Ensure staff follow safety protocols and proper use of uniforms and protective equipment.
- Take responsibility for overall kitchen safety.
6. Team Leadership
- Supervise, train, and support Kitchen Associates.
- Prepare weekly staff schedules.
- Conduct monthly performance reviews with the Managing Partner.
- Support employee learning and development.
7. Reporting
- Maintain operational records and daily reports.
- Reconcile daily orders and sales.
- Report operational issues and recommend improvements.
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