RARE Hospitality & Service Pvt Ltd
Website:
raregrp.com
Job details:
Company Description RARE Hospitality & Services Pvt. Ltd, part of the billion-dollar SIS Group Enterprise, is a leading provider of integrated facility management services in India with over three decades of industry expertise. The company delivers customized, end-to-end facility solutions for modern businesses across healthcare, hospitality, BFSI, education, corporate workplaces, and manufacturing. With a strong pan-India presence, RARE Hospitality combines local knowledge with global operational standards to ensure consistent, high-quality outcomes. By integrating skilled teams, proven processes, and smart technologies, the organization creates safe, efficient, and high-performing environments. RARE Hospitality is strongly committed to sustainability and continuous evolution in line with changing industry needs.
Role Description The Manager Operations – Facility Services is a full-time, on-site role based Mumbai. This position is responsible for overseeing day-to-day facility operations, including planning, coordinating, and monitoring services to ensure safe, efficient, and compliant functioning across client locations. The role involves managing service teams, optimizing workflows, and implementing operational standards to meet contract requirements and organizational guidelines. The Manager Operations will collaborate closely with clients to understand their needs, resolve issues, and drive service improvements that enhance customer satisfaction. The role also includes performance reporting, budget and resource management support, and participation in continuous improvement initiatives to maintain high operational quality and sustainability goals.
Key Responsibilities
- Manage multiple client accounts/sites and ensure smooth day-to-day facility operations.
- Lead and manage housekeeping, security, engineering, soft services, and other facility-service teams as applicable.
- Act as the primary point of contact for clients and maintain strong professional relationships.
- Ensure compliance with SLA/KPI requirements, contractual obligations, SOPs, and quality standards.
- Conduct regular site visits, inspections, audits, and performance reviews across client locations.
- Manage manpower deployment, attendance, rostering, replacements, and productivity.
- Monitor client complaints, service issues, and escalations and ensure timely resolution.
- Prepare and review operational reports, MIS, incident reports, and client review presentations.
- Manage budgets, consumables, equipment, and operational costs while maintaining service quality.
- Identify opportunities for process improvement, cost optimization, and service enhancement.
- Ensure compliance with statutory requirements, health & safety standards, company policies, and client requirements.
- Coordinate with HR, recruitment, finance, procurement, and other internal teams for operational requirements.
- Conduct regular team meetings, training, performance reviews, and capability-building initiatives.
- Handle client audits and ensure corrective and preventive actions are implemented within agreed timelines.
- Support business retention and contribute to client satisfaction and account growth.
Candidate Profile
- Graduate / Diploma in Facility Management, Hospitality, Operations, or a related field.
- 8–15 years of relevant experience in facility management, hospitality, housekeeping, integrated facility services, or a similar industry.
- Proven experience handling multiple clients / multiple sites simultaneously.
- Strong manpower management and client-handling skills.
- Good knowledge of SLA, KPI, audits, MIS, budgeting, and facility-service operations.
- Strong communication, leadership, problem-solving, and negotiation skills.
- Ability to work under pressure and manage multiple priorities.
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