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Company Description Get Jobs India is an HR consultancy and frontline hiring partner specializing in recruitment for leading multinational companies across multiple sectors. The firm works closely with client organizations as an extension of their hiring function, helping them identify and place professionals in roles that support business growth. With a strong presence in high-volume and frontline recruitment, Get Jobs India connects candidates with credible employers and stable opportunities. The consultancy focuses on building dependable, high-performing teams through a structured and professional hiring approach. Candidates and employers can reach the team for career opportunities or hiring support at getjobsindiacareers@gmail.com.
Role Description The International Voice Associate will handle inbound and outbound calls to and from customers located in international markets, primarily supporting service, sales, or account-related queries. Day-to-day responsibilities include responding to customer questions, resolving issues, documenting interactions in the system, and adhering to defined call quality and compliance standards. The role involves working in shifts aligned with international time zones, following scripts and process guidelines while maintaining a professional, customer-focused tone. This is a full-time, on-site position based in Mumbai, requiring consistent collaboration with team leaders and adherence to performance targets. The associate may also support process improvements by sharing customer feedback and participating in training and coaching sessions.
Qualifications
- Candidates should possess strong verbal communication skills in English, including clear pronunciation, active listening, and the ability to converse confidently with international customers.
- Candidates should possess customer service and problem-solving skills, with the ability to manage queries, de-escalate concerns, and provide accurate information in a timely manner.
- Candidates should possess basic computer proficiency, including familiarity with CRM or call center software, email, and data entry tools.
- Candidates should possess time management and organizational skills, with the ability to handle multiple calls, meet productivity targets, and follow structured processes.
- Candidates should possess adaptability and teamwork skills, including openness to shift work aligned with global time zones and effective collaboration with supervisors and peers.
- Prior experience in international voice processes, BPO/customer support, or contact center roles is preferred but not mandatory; freshers with strong communication skills may also apply.
- A minimum educational qualification of higher secondary (12th grade) or a bachelor’s degree from a recognized institution is desirable.
- Willingness to work from the Mumbai office, adhere to company policies, and maintain a professional and inclusive work environment is required.
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