Skyleaf Consultants LLP
Website:
skyleafglobal.com
Job details:
Position Overview
The HR Manager – Retail Operations will drive the end-to-end human resource function for retail stores, QSR outlets, and regional front-end teams. This role focuses on high-volume front-line talent acquisition, store workforce planning, shift/roster HR management, retail staff training, retention strategies, and statutory compliance across all retail locations.
Key Responsibilities
1. Retail Talent Acquisition & Workforce Planning
- Manage end-to-end hiring for store-level roles (Store Managers, Assistant Store Managers, Supervisors, Cashiers, QSR Service Staff, and Delivery Crew).
- Partner with Area/Cluster Retail Managers to conduct manpower mapping, headcount budgeting, and emergency hiring drives for peak festive seasons.
- Reduce vacancy lead time to ensure 100% store staffing across all operational shifts.
2. Store HR Operations & Employee Lifecycle Management
- Manage end-to-end onboarding, store-level orientation, uniform issuance, and biometric attendance setup for new retail staff.
- Oversee shift rosters, leave management, overtime audits, and payroll inputs for multi-store retail teams.
- Handle store staff grievances, customer-escalated employee conduct issues, disciplinary actions, and exit interviews.
3. Retail Training & Customer Service Orientation
- Partner with L&D teams to deliver mandatory store onboarding on customer service standards, product knowledge, food safety hygiene, cash handling SOPs, and grooming standards.
- Drive continuous upskilling programs for store supervisors to improve productivity, upsell performance, and store-level service delivery.
4. Employee Engagement & Retention Strategies
- Design and execute store-level engagement programs, employee recognition awards (e.g., "Star Staff of the Month"), and retail incentive schemes.
- Analyze store-level attrition data, identify exit trends, and implement retention initiatives for front-line store staff.
5. Retail Statutory Compliance & Audit Readiness
- Ensure strict compliance with Shops & Establishments Act, Food Safety & Standards (FSSAI) labor guidelines, Minimum Wages Act, PF, ESIC, and Contract Labour Regulation Act across all stores.
- Coordinate with local municipal authorities, labor inspectors, and third-party staffing agencies for compliant store operations.
- Conduct periodic store HR audits to ensure proper display of statutory notices, maintenance of physical registers, and labor law compliance.
Candidate Profile & Qualifications
- Education:
- MBA / PGDM in HR or Master’s in Human Resource Management (MHRM) from a recognized institute.
- Experience:
- 6–10+ years of core HR experience in Retail, QSR, Hospitality, FMCG Retail, or Supermarket Chains.
- Proven track record in managing HR for multi-unit retail footprints (50+ stores/outlets) and large front-line workforces.
- Key Competencies:
- Deep understanding of retail store operations, shift patterns, and front-line hiring channels.
- Hands-on experience with Shops & Establishments Act and retail statutory compliance.
- Strong interpersonal, conflict resolution, and attrition-management skills.
- Proficiency in HRMS software, retail scheduling tools, and MS Excel.
- International HR Ops Preferred
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