About the role
About the Company
An AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. We supports SMBs across 150+ countries, fuelling community-driven growth rooted in real customer outcomes. We have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. With over 2,000 team members across 10+ countries, we operate as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
About the Role
Our client is seeking a Lead Product Designer who can elevate the company's product experiences through exceptional craft, product judgment, systems thinking and influence. You should have spent 7+ years designing complex digital products and are ready to shape strategically important work across one or more product areas.
As a lead individual contributor, you will partner deeply with product and engineering leaders, researchers, data partners and other designers to define and improve strategically important experiences across the company's platform. You will connect customer needs, business goals, technical constraints and long-term product strategy to clear, useful and highly polished product design while mentoring designers and raising quality across teams.
We expect candidates at this level to demonstrate exceptional visual and interaction design judgment, strong systems thinking and the ability to raise quality through direction, critique and mentorship. You should care deeply about the standards that make product experiences feel refined, trustworthy and coherent at scale.
Experience designing B2B SaaS, platform, CRM, workflow-heavy or SMB software experiences is highly valuable. Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is expected. Applications without a portfolio will not be considered.
Key Responsibilities
Lead design strategy and execution for one or more product areas, translating customer needs, business goals and technical constraints into clear experience direction
Partner with product and engineering leaders, researchers, data partners and designers to define product vision, prioritize opportunities and align teams around high-quality outcomes
Use qualitative and quantitative insight to influence priorities, clarify tradeoffs and improve outcomes
Lead complex discovery and design work through ambiguity with clarity, speed and craft
Design and refine creation, transaction, automation, review, publishing and configuration workflows, including edge cases and failure states
Drive quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design-system alignment
Mentor designers, improve critique, strengthen shared patterns and make design standards easier to adopt
Define and socialize measures of design quality and impact, including usability, accessibility, task success, adoption, retention or customer satisfaction
Collaborate effectively across US and India time zones in a 100% remote environment
Qualifications
7+ years of relevant product design experience, including sustained leadership, mentorship or design direction across complex digital product work
An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution, measurable product impact and leadership beyond individual execution
Proven experience leading product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content design and usability testing
Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
Experience designing complex creation, commerce, communications, publishing or automation workflows where clarity, trust and error prevention matter
Experience designing AI-driven or intelligent interfaces and collaborating with data, automation or platform teams
Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, researchers, data partners, senior stakeholders and other designers
Excellent communication and facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops and persuade through rationale, evidence and craft
Experience influencing design direction for high-impact product areas, systems or platforms and improving the standards, tools and practices teams use
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