Intellisolvers
Website:
intellisolvers.com
Job details:
We’re Hiring: Digital Collections Operations Manager
Role Overview
We are looking for a dynamic Collections Operations Manager with strong domain expertise,
digital collections experience, and partner management skills. This role sits at the intersection of
people leadership, technology-driven collections, and external partner governance.
Role Details
Location: Nehru Place, Delhi
Work Mode: On-site
Industry: Fintech / NBFC / Digital Lending
Function: Collections Strategy
Experience: 4+ Years
Compensation: Upto 15 Lakhs plus Incentives
Core Requirements
1. Domain Understanding
• Minimum 4 years of collections experience in Fintech / NBFC / Digital Lending
• Strong knowledge of DPD bucket strategies
• Understanding of RBI Fair Practice Code and compliance frameworks
• Experience in digital collections
2. Digital Collection Experience
• Experience with Auto-dialers, WhatsApp, SMS links, IVR, emails, chatbots
• Data-driven collections using segmentation and propensity-to-pay models
3. Partner Management
• Manage third-party agencies and lending partners
• Ensure SLA adherence and compliance with RBI guidelines
• Conduct performance reviews and maintain stakeholder relationships
Key Responsibilities
Collections Operations
• Own collections targets across buckets/geographies
• Design bucket-specific strategies
• Manage data allocation to teams and partners
• Oversee settlements and OTS processes
• Monitor performance and improve outcomes
Digital Collections
• Execute multi-channel digital campaigns
• Optimize campaigns based on performance
• Work with tech teams on CRM and automation
Partner Management
• Manage agency and client relationships
• Conduct field visits and reviews
• Track SLA performance and productivity
Qualifications & Experience
• 4+ years in collections (Fintech / NBFC / Digital Lending)
• Experience managing NPA and bucket portfolios
Interested candidates can apply or reach out directly!
Sunita-7428854329
Click on Apply to know more.
