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Company Description A.R.S. Arm of India HR Consultants Pvt Ltd is a specialized division of the India Group focused on delivering Human Resource, Finance, and IT services. This unit plays a key role in driving operational excellence and innovative solutions across the organization’s diverse business portfolio. The Human Resource team supports talent acquisition, employee engagement, performance management, and workforce planning to align people strategies with organizational goals. The division is committed to fostering a dynamic, inclusive work environment and building strong human capital to enable sustainable growth. Through its integrated services, A.R.S. Arm of India helps position the India Group as a preferred partner for clients and stakeholders.
Role Description The Customer Care Executive is a full-time, on-site role based in Jaipur. This role involves responding to customer inquiries via phone, email, and other communication channels, providing accurate information about services and resolving concerns in a timely manner. The Customer Care Executive will manage customer records, document interactions in internal systems, and follow up on pending issues to ensure closure and satisfaction. The role includes coordinating with internal teams to address complex queries, escalating cases when necessary, and maintaining service quality standards. The individual will also contribute to process improvement by sharing feedback, identifying recurring issues, and supporting initiatives that enhance the overall customer experience.
Qualifications
- Strong customer service and client relationship skills, with the ability to handle inquiries and complaints professionally.
- Effective verbal and written communication skills in English and local languages as needed.
- Basic computer proficiency, including use of CRM or customer support tools, email, and MS Office.
- Good problem-solving and decision-making abilities, with attention to detail and accuracy in documentation.
- Ability to work on-site in Jaipur, manage time efficiently, and handle high call or query volumes.
- Prior experience in customer support, call center, or service-oriented roles is preferred.
- Minimum educational qualification: high school diploma or equivalent; a graduate degree in any discipline is an advantage.
- Adaptability, teamwork, and a customer-centric mindset, with willingness to learn and follow organizational policies and processes.
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