Buyfox Ecommerce
Website:
buyfox.in
Job details:
Company Description BuyFox Ecommerce is an e-commerce accelerator focused on helping brands grow, protect their reputation, and expand globally across marketplaces, D2C platforms, and other digital channels. The company uses data-driven insights to streamline and optimize every aspect of e-commerce operations, reducing guesswork and enabling sustainable success. With expertise in product optimization, inventory oversight, logistics management, and marketing strategies, BuyFox supports brands in scaling efficiently and effectively. Backed by years of experience in the digital commerce space, BuyFox partners closely with clients to unlock new growth opportunities and transform their online presence.
Role Description The Returns Specialist – Ecommerce is a full-time, on-site role based in Jaipur. This role is responsible for overseeing the end-to-end returns process for customers, including receiving return requests, verifying eligibility, coordinating with warehouse and logistics teams, and ensuring timely resolution. The specialist will analyze return patterns and reasons to identify operational or product-related issues and share insights with relevant internal teams. Day-to-day tasks include communicating with customers and partners, updating records in e-commerce platforms and internal systems, maintaining accurate documentation, and ensuring compliance with company policies. The role also involves collaborating with customer service, inventory, and quality control teams to minimize avoidable returns and improve the overall customer experience.
Qualifications
- Experience handling customer returns and reverse logistics, with strong knowledge of ecommerce return policies and procedures.
- Strong analytical skills to interpret return data, identify trends, and recommend process improvements.
- Excellent communication skills to interact clearly with customers, internal teams, and external partners.
- Well-developed interpersonal skills and customer service abilities to manage sensitive situations and maintain positive relationships.
- Attention to detail and organizational skills for accurate record-keeping and timely follow-up.
- Proficiency with e-commerce platforms, order management systems, and basic MS Office tools (Excel, Word).
- Ability to work on-site in Jaipur, manage multiple tasks, and prioritize in a fast-paced environment.
- Previous experience in ecommerce operations, logistics, or customer service is preferred; a relevant diploma or degree is an advantage.
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