NeoFinity
Website:
neofinity.in
Job details:
Company Description NeoFinity is a fintech company reshaping how India experiences digital finance through simple, mobile-first products like NeoZAP, a tap-and-pay smart payment tag, and NeoVAULT, a secure digital gold savings solution. The company focuses on making finance accessible, intelligent, and engaging by combining innovative technology with a strong foundation of trust. NeoFinity values curious, bold thinkers who challenge the status quo and turn ideas into impactful products for the next generation of users. Team members are encouraged to experiment, question, and build solutions that can influence the future of financial services in India. If you are excited by innovation in fintech, NeoFinity offers an environment to create meaningful change.
Role Description As a Customer Support Intern at NeoFinity, you will assist customers with product usage, payment issues, and general inquiries through channels such as chat, email, and phone. You will help troubleshoot basic technical problems, escalate complex cases to the relevant teams, and ensure timely resolution to support overall customer satisfaction. Day-to-day tasks include documenting customer interactions, updating FAQs or help guides, and sharing user feedback with product and operations teams to improve the customer experience. This is a full-time, on-site role based in Gurugram, where you will collaborate with cross-functional teams and learn about digital payments and fintech products in a fast-paced environment.
Qualifications
- Candidates should possess strong Customer Support and Customer Satisfaction skills, with a focus on empathy and service-oriented problem solving.
- Candidates should possess excellent Interpersonal Skills, including clear communication, active listening, and professional customer interaction.
- Candidates should possess Technical Support abilities to understand basic product features, troubleshoot common issues, and guide users through solutions.
- Candidates should possess Analytical Skills to interpret customer feedback, identify recurring problems, and suggest improvements to processes or documentation.
- Additional beneficial qualifications include proficiency in English and Hindi, comfort with mobile apps and digital payments, ability to work in a fast-paced environment, and current enrollment in or recent completion of a bachelor’s degree in any discipline.
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