The Knowledge Academy
Website:
theknowledgeacademy.com
Job details:
Job description
We are expanding our customer support team and are looking for a proactive and dedicated customer service executive to assist our customer base.
The Knowledge Academy is a globally recognized training and professional development organization, offering 30,000+ courses across various domains, including project management, IT, Data, Business, and leadership. We operate worldwide and are trusted by leading global brands and government organizations for our training excellence.
🕒 Shift Timing: 10 AM – 7PM IST
📍 Location: Bangalore (Work from Office)
🏢 Company: The Knowledge Academy
Key Responsibilities:
- Handle customer support tickets and email queries from clients.
- Communicate effectively to understand customer needs and provide solutions.
- Coordinate with internal departments to ensure timely and accurate query resolution.
- Maintain high service quality and customer satisfaction levels.
Requirements:
- Previous experience in Customer Service/Support roles (preferred).
- Strong communication skills (written & verbal).
- Ability to multitask and prioritize tasks efficiently.
- Problem-solving attitude and a customer-first approach.
Why Join Us?
- Be part of a global training leader with clients across 190+ countries.
- Collaborative work culture and professional growth opportunities.
- Exposure to international customer interactions.
Click on Apply to know more.
