NestAway
Website:
nestaway.com
Job details:
Nestaway is India’s fastest-growing managed home rental company, leveraging technology and design to deliver superior rental solutions. Now part of Aurum PropTech Ltd., a publicly listed PropTech leader, Nestaway contributes to an integrated ecosystem across the real estate value chain. The company operates on both demand and supply sides, onboarding homeowners, finding tenants, and managing rental properties end-to-end. Nestaway transforms unbranded, unfurnished houses into fully furnished homes offered at affordable prices to quality tenants, while helping homeowners achieve higher rental incomes. The organization focuses on a seamless experience for both homeowners and tenants, from onboarding through servicing and exit; more information is available at http://www.nestaway.com.
Role Description
The Customer Care Associate is a full-time, on-site role based in Bengaluru, responsible for delivering responsive and solution-oriented support to homeowners and tenants. Day-to-day activities include handling incoming calls, emails, and chat queries, resolving service requests, and providing clear information on Nestaway’s processes, policies, and property offerings. The role involves tracking and documenting customer interactions in CRM tools, coordinating with internal teams (operations, property management, and technical support) to ensure timely resolution of issues, and following up proactively to close open tickets. The associate will monitor customer feedback, identify recurring concerns, and share insights to improve processes, service quality, and overall customer satisfaction. This position requires adherence to service standards, maintaining professionalism in all interactions, and contributing to a positive, customer-centric culture.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills, with experience resolving queries and managing complaints in a structured environment.
- Candidates should possess a focus on Customer Satisfaction, including the ability to build rapport, manage expectations, and ensure a positive experience for diverse stakeholders.
- Candidates should possess effective Communication skills, including clear verbal and written communication in English; proficiency in local languages is an advantage.
- Candidates should possess solid Analytical Skills to interpret customer issues, identify root causes, and suggest improvements to processes and service delivery.
- Relevant qualifications such as a bachelor’s degree or equivalent experience in customer service, hospitality, real estate, or a related field are beneficial.
- Familiarity with CRM systems, ticketing tools, and basic MS Office or Google Workspace applications is preferred.
- Ability to work in a fast-paced environment, maintain attention to detail, and collaborate effectively with cross-functional teams is important.
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