NlogN - The CP Club (SST)
Website:
scaler.com
Job details:
Customer Support Associate – Scaler
Location: Onsite – Electronic City, Bengaluru (work from office) Experience: Minimum 1 year in a voice support role
About Scaler: Scaler is a tech-focused edtech company helping learners build careers in software engineering and data science through structured programs, live classes, and 1:1 mentorship.
Role Overview: As a Customer Support Associate, you'll respond to learner queries via phone, email, and chat, resolve support tickets within SLA, escalate complex issues to the right teams, and follow up to ensure closure. You'll also guide learners on platform usage and share feedback to improve the support experience.
Key Requirements
- Minimum 1 year of experience in voice-based customer support
- Flexibility to work in rotational shifts and rotational week offs (mandatory)
- Excellent verbal and written communication skills
- Strong problem-solving skills with attention to detail
- Comfort with CRM/ticketing tools; edtech experience is a plus
- Bachelor's degree or equivalent experience
Note: This is a full-time, onsite role from our Electronic City, Bengaluru office. Only candidates comfortable with rotational shifts and week offs should apply.
Click on Apply to know more.