Customer Support Executive (CRM)
Quattro Spaces
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- Canva
- client satisfaction
- compliance
- CRM
- service delivery
About the role
Website:
quattrospaces.com
Job details:
The CRM Manager will be responsible for managing and optimizing the company’s
Key Responsibilities
- Client Relationship & Service Management
- Act as the primary escalation point for client concerns across assigned offices
- Ensure timely follow-up, resolution, and closure of client complaints
- Maintain strong post-handover client coordination to ensure smooth operations
- Track client satisfaction levels and address recurring service gaps
- CRM Operations & Complaint Management
- Ensure all client complaints and requests are logged accurately in the CRM portal
- Monitor complaint status, progress updates, and closure timelines
- Review CRM data regularly to ensure accuracy, completeness, and compliance
- Drive CRM adoption and best practices across the team.
- Site Inspections & Quality Control
- Oversee daily and periodic site inspections for cleanliness, upkeep, and service
quality
- Ensure pre-handover readiness including cleaning, infrastructure, and service
arrangements
- Prepare, review, and close snag lists in coordination with internal teams post-
handover
- Conduct surprise audits and ensure adherence to service standard
- Maintenance & Vendor Coordination
- Coordinate with maintenance teams for task allocation and issue resolution
- Monitor maintenance activities and ensure SLA compliance
- Liaise with vendors to resolve service-related complaints effectively
- Coordinate with building management teams to maintain operational efficiency
- Financial & Documentation Control
- Oversee monthly Maintenance, Repair & Operations (MRO) expense tracking
- Ensure accuracy and compliance in expense documentation
- Coordinate with IFS/Finance teams for raising Purchase Orders (POs)
- Maintain proper records of POs, invoices, and vendor documentation
- Sales & Leasing Support
- Support sales and leasing teams during client visits and site walkthroughs
- Ensure smooth coordination, documentation, and readiness of sites
- Provide operational inputs during pre-sales and leasing discussions
- Team Coordination & Leadership
- Guide and support CRM team members to ensure consistent service delivery
- Foster collaboration and teamwork within the CRM function
- Provide on-job guidance and ensure role clarity within the team
- Monitor performance and share feedback with management
- Reporting & Management Updates
- Prepare periodic MIS and operational reports for management
- Share insights on client satisfaction, complaint trends, and service performance
- Highlight risks, challenges, and areas for process improvement
- Recommend system or process enhancements based on data analysis
- Communication & Brand Support
- Support client communication initiatives such as posters, signage, and handbooks
- Coordinate media and branding requirements using tools like MS Office and Canva
- Ensure consistent and professional communication across client-facing materials
Skills & Competencies
- Excellent coordination and stakeholder management skills
- Analytical mindset with attention to detail
- Leadership, problem-solving, and decision-making abilities
- Strong understanding of CRM systems (Zoho, Qandle, or similar)
Click on Apply to know more.
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