RMV Workforce Corp
Website:
rmvworkforce.com
Job details:
Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that supports clients across IT, Non-IT, and BPO domains. The organization focuses on helping businesses innovate, solve complex challenges, and transform their operations. Team members work in a collaborative environment that values diversity, inclusion, and cross-functional teamwork. RMV Workforce LLP offers opportunities for professional growth and encourages individuals to unlock their potential and build impactful careers.
Role Description The Customer Support Executive is a full-time, on-site role based in Jaipur. This position involves handling customer inquiries via phone, email, and online channels, ensuring timely and accurate responses. The role includes troubleshooting issues, providing basic technical assistance, and coordinating with internal teams to resolve customer concerns. The Customer Support Executive will maintain detailed records of interactions, follow up on open cases, and strive to improve customer satisfaction through clear communication and proactive support. Additional responsibilities may include identifying recurring issues, suggesting process improvements, and supporting customer service initiatives.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills.
- Candidates should possess skills in Customer Satisfaction and Online Support.
- Candidates should possess foundational Technical Support skills.
- Excellent verbal and written communication skills in English and local languages.
- Ability to manage multiple queries, prioritize tasks, and work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM or ticketing tools.
- Prior experience in BPO, consulting, or customer-facing roles is an advantage.
- Minimum of a high school diploma; a degree in any discipline is preferred.
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