SalarySe
Website:
salaryse.com
Job details:
๐๐จ๐ฅ๐ ๐จ๐ฏ๐๐ซ๐ฏ๐ข๐๐ฐ-
We are looking for a ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ฌ๐ฌ๐จ๐๐ข๐๐ญ๐ who can resolve customer
queries, explain processes clearly, and deliver a reliable support experience. You
should be comfortable taking ownership of issues and identifying relevant sales
opportunities during customer conversations.
๐๐๐ฒ ๐ซ๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ-
- Handle customer queries across assigned support channels with clear,
empathetic communication.
-Investigate issues, coordinate with internal teams, and keep customers
informed until resolution.
- Explain features, processes, eligibility, and next steps in simple language.
-Recognize relevant sales opportunities based on customer needs.
-Maintain accurate CRM records of customer concerns, actions, and
outcomes.
-Highlight recurring issues and opportunities to improve the customer
experience.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ-
-At least 2 years of customer service experience, preferably in financial
services or fintech.
-Excellent verbal and written communication skills.
-Ability to handle sensitive customer queries with care and sound judgment.
- Confidence in identifying sales opportunities through customer conversations.
- Comfort working in a fast-moving startup environment.
Click on Apply to know more.
