Casegear
Website:
casegear.in
Job details:
Job Description: Customer Support Executive
Location: Gurugram, Haryana
Experience: 1-3 Years
Work Type: Full Time | 6 Days a Week
About the Role:
CASEGEAR is looking for an experienced Customer Support Executive with a background in D2C / E-commerce brands. The ideal candidate should understand online customer journeys and be comfortable handling queries across multiple channels.
Key Responsibilities:
- Handle customer queries through calls, WhatsApp, email & ticketing systems.
- Resolve issues related to orders, deliveries, NDR, RTO, returns, exchanges & refunds.
- Manage orders and customer information on Shopify.
- Track shipments and resolve delivery issues using Shiprocket.
- Handle calls through IVR / cloud telephony tools.
- Coordinate with logistics, warehouse and internal teams for quick resolution.
- Maintain support tickets, follow-ups and customer feedback.
Skills and Qualifications:
- 1–3 years of Customer Support experience, preferably with a D2C / E-commerce brand.
- Hands-on experience with Shopify & Shiprocket.
- Familiarity with ticketing software and IVR tools.
- Good communication skills in English & Hindi.
- Strong problem-solving skills and a customer-first attitude.
Benefits:
• Competitive salary between ₹25K - ₹35K per month.
• Opportunities for growth and career advancement.
• Friendly and supportive work environment.
• Training and development programs to enhance skills.
⭐ D2C brand experience with hands-on Shopify, Shiprocket and ticketing software experience will be strongly preferred.
📩 Apply: Send your resume to work@casegear.in
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