Realty Assistant
Website:
realtyassistant.in
Job details:
Company Description Realty Assistant is one of India’s fastest-growing real estate advisors, trusted by over 30,000 clients across 14 Indian cities and five global markets. The company partners with more than 350 leading developers to deliver end-to-end real estate services, including property discovery, advisory, and consulting for both commercial and residential assets. Realty Assistant is recognized as a Great Place to Work and a Dream Company to Work For, fostering a collaborative culture where people grow and innovate. The brand has earned multiple national awards for excellence in real estate consultancy, employer branding, and leadership. Fully compliant with RERA regulations across several Indian states, Realty Assistant positions itself as a trusted, customer-first real estate consultancy.
Role Description The Customer Relationship Management Specialist will manage and optimize client interactions throughout the real estate lifecycle, ensuring a seamless and positive customer experience. This is a full-time, on-site role based in Lucknow, focused on maintaining accurate client data in CRM systems, tracking leads, and monitoring customer engagement. Day-to-day responsibilities include responding to client inquiries, coordinating with sales and advisory teams, scheduling follow-ups, and ensuring timely updates on property options and transactions. The specialist will analyze customer feedback and engagement metrics, generate CRM reports, and support process improvements that enhance client satisfaction and retention. The role also involves collaborating with cross-functional teams to align customer communication, resolve issues quickly, and contribute to a consistent, high-quality customer delight experience.
Qualifications
- Candidates should possess strong Customer Relationship Management (CRM) skills, including experience with CRM tools and managing client data and touchpoints.
- Candidates should possess excellent Communication skills, with the ability to interact professionally with clients and internal stakeholders, both verbally and in writing.
- Candidates should possess solid Sales skills, including lead follow-up, conversion support, and coordination with sales teams in a real estate or service-oriented environment.
- Candidates should possess strong Analytical Skills, with the ability to interpret CRM reports, customer data, and engagement metrics to recommend improvements.
- Candidates should possess effective Project Management skills to handle multiple client accounts, timelines, and follow-ups in a structured manner.
- Relevant experience in real estate, consulting, or customer success roles is highly beneficial.
- Bachelor’s degree in business, marketing, communications, or a related field is preferred.
- Proficiency in MS Office and familiarity with digital collaboration tools; ability to work in a fast-paced, target-driven environment.
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