Jaxl Innovations Private Limited
Website:
jaxl.com
Job details:
Customer Success Executive
Company: Jaxl Innovations Pvt. Ltd.
Location: Lucknow, Uttar Pradesh
Work Mode: On-site
Experience: 1–2 Years
Industry: B2B SaaS
Employment Type: Full-time
About the Role
We are looking for a proactive and customer-focused Customer Success Executive to join
our team in Lucknow.
In this role, you will be responsible for managing client onboarding, coordinating KYC and
payment processes, maintaining regular client communication, and ensuring a smooth
customer experience throughout the onboarding journey.
The ideal candidate should be organised, comfortable with follow-ups, a strong
communicator, and someone who takes ownership of tasks from start to finish.
Key Responsibilities
● Manage the end-to-end client onboarding process.
● Coordinate with clients to ensure timely KYC completion and documentation.
● Conduct regular client nudges, reminders, and follow-ups.
● Coordinate with clients regarding payments, pending dues, and payment-related
requirements.
● Build and maintain positive relationships with clients through regular communication.
● Address client queries and coordinate with internal teams for timely resolution.
● Work closely with Sales, Operations, Finance, and other internal teams to ensure
smooth onboarding.
● Track and maintain records of onboarding, KYC, payment, and other client
milestones.
● Identify potential onboarding delays and proactively follow up to keep processes
moving.
● Ensure a smooth and professional customer experience throughout the client
journey.
● Maintain accurate and up-to-date client information and activity records.
What We’re Looking For
● 1–2 years of experience in Customer Success, Client Servicing, Account
Management, or a similar role.
● Experience in B2B SaaS is preferred.
● Excellent verbal and written communication skills.
● Strong follow-up and relationship-management skills.
● Ability to coordinate effectively with multiple teams and stakeholders.
● Strong organisational and time-management skills.
● Comfortable working with targets, timelines, and multiple client accounts.
● Proactive approach with a strong sense of ownership and accountability.
● Customer-first mindset with the ability to handle client interactions professionally.
● Good working knowledge of basic productivity tools and CRM/software platforms.
What Success Looks Like
In this role, success means ensuring that clients move smoothly through the onboarding
journey, KYC and payment milestones are completed on time, communication remains
consistent, and clients receive timely support whenever they need it.
Why Join Us?
● Work in a growing B2B SaaS environment.
● Opportunity to work directly with clients and build strong customer-management
skills.
● Collaborate with cross-functional teams and gain exposure to different business
functions.
● Be part of a team where ownership, communication, and customer experience
matter.
Location: Lucknow | Work Mode: On-site
If you are someone who enjoys working with clients, loves keeping things organised, and
believes in getting things done through consistent follow-ups and ownership, we’d love to
hear from you.
Click on Apply to know more.
