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Company Description RadheShyam Laminates & Decors Pvt. Ltd. is a leading provider of ultimate space and décor solutions, incorporated in November 2000. With over seventeen years of experience, the company focuses on innovative, customer-oriented products for diverse interior needs. RadheShyam operates as a multi-brand organization with an extensive portfolio of more than 4,500 laminate options. Its operations are supported by a modern office and 50,000 sq.ft. of stocking space, complemented by a strong network of over 2,500 dealers across Karnataka. The company represents 16+ certified and reputed global brands, offering wide reach and quality-driven solutions to customers.
Role Description This is a full-time, on-site Customer Relationship Management Specialist role based in Bengaluru. The specialist will manage and strengthen relationships with dealers and customers, ensuring prompt responses to inquiries, issue resolution, and consistent follow-up. Daily responsibilities include tracking customer interactions, maintaining accurate CRM records, analyzing customer data to identify trends and opportunities, and coordinating with the sales and operations teams to support order processing and service delivery. The role also involves preparing customer reports, monitoring satisfaction levels, suggesting improvements to customer experience, and supporting targeted sales initiatives and campaigns. The specialist will collaborate with internal stakeholders to align customer strategies with business objectives and maintain high standards of service.
Qualifications
- Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to build, maintain, and grow customer and dealer relationships.
- Candidates should possess excellent Communication skills to interact effectively with customers, dealers, and internal teams in a clear and professional manner.
- Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and support decision-making for customer engagement and sales strategies.
- Candidates should possess effective Project Management skills to coordinate customer-focused initiatives, follow up on action items, and ensure timely completion of tasks.
- Relevant experience in CRM or customer-facing roles within building materials, laminates, interiors, or related industries is beneficial.
- Proficiency with CRM software and MS Office tools, especially Excel and reporting dashboards, is preferred.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are desirable.
- A bachelor’s degree in Business, Marketing, Commerce, or a related field is preferred.
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