Website:
innovverityinsurance.com
Job details:
Company Description Innovverity Insurance Broking Pvt Ltd is an insurance brokerage firm dedicated to reshaping how individuals and businesses understand and access insurance solutions. The organization emphasizes education, awareness, and transparency to help customers make informed decisions. Innovverity focuses on simplifying complex insurance policies and presenting them in a clear, understandable manner. By offering tailored solutions for diverse customer needs, the firm aims to build strong, long-term relationships between insurance providers and policyholders. Team members join a mission-driven environment that values integrity, customer-centric service, and continuous learning.
Role Description The Customer Relationship Executive – Motor Insurance will manage end-to-end customer interactions related to motor insurance policies in a full-time, on-site role based in Gurugram. Day-to-day responsibilities include responding to customer inquiries, explaining policy features, benefits, and coverage options, and assisting in policy issuance, renewals, and endorsements. The executive will follow up on leads, coordinate with insurers for quotations, resolve service issues, and ensure timely communication during claims processes. The role involves maintaining accurate records, updating customer information in internal systems, and providing regular status updates to customers. This position requires close collaboration with internal teams to ensure a smooth customer experience and adherence to regulatory and company standards.
Qualifications
- Strong customer service and relationship management skills, including the ability to handle queries, resolve issues, and communicate clearly with diverse customers.
- Basic knowledge of motor insurance products, policy terms, and claims processes, with willingness to learn and stay updated on industry changes.
- Solid communication skills in English and local languages, with the ability to explain complex information in simple, understandable terms.
- Organizational and time-management skills to handle multiple customer requests, follow-ups, and documentation efficiently.
- Comfort using CRM tools, email, and office software for data entry, reporting, and communication.
- Ability to work collaboratively with internal teams and external stakeholders while maintaining a professional and ethical approach.
- Prior experience in insurance, banking, financial services, or customer-facing roles is an advantage.
- Relevant educational background such as a diploma or degree in business, finance, or a related field is preferred, though candidates with strong practical experience will also be considered.
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