Hachi Wilson Inc
Website:
hachiwilson.com
Job details:
Company Description Hachi Wilson Inc. is a growing pet-focused company based in Canada, offering over 100 products across major online marketplaces. The company is dedicated to improving the lives of pets and pet families through quality, innovative products. With a strong e-commerce presence, Hachi Wilson Inc. emphasizes customer satisfaction, reliable service, and continuous product development. Team members join a dynamic environment that values collaboration, adaptability, and a passion for pets.
Role Description This is a full-time, on-site Customer Relationship Management Executive role based in West Delhi. The role involves managing customer interactions across channels, resolving inquiries and concerns, and ensuring a positive customer experience throughout the buying journey. The executive will monitor customer feedback, support customer retention initiatives, and collaborate with sales and operations teams to improve service quality. Daily tasks include handling customer calls and messages, updating customer records, preparing basic reports on customer trends, and supporting promotional campaigns to drive repeat purchases.
Qualifications
- Strong customer-focused skills, including Customer Experience and Customer Retention capabilities.
- Effective Communication skills, both verbal and written, for engaging with customers and internal teams.
- Sound Analytical Skills to interpret customer data, identify patterns, and support decision-making.
- Sales-oriented mindset with the ability to support upselling, cross-selling, and customer loyalty efforts.
- Prior experience in customer service, CRM, or e-commerce environments is preferred.
- Comfort with basic CRM tools, spreadsheets, and online communication platforms.
- Ability to work on-site in West Delhi, manage multiple tasks, and maintain professionalism under pressure.
- Relevant diploma or bachelor’s degree in Business, Marketing, or a related field is an advantage.
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